Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Janine R Singleton

Philadelphia,PA

Summary

Seasoned professional with over 20 years of banking, operations, leadership, project management, employee development and track record for excellent internal and external customer satisfaction. Subject matter expert (SME) on a wide range of Consumer, Commerical and Small Business knowledge while demonstrating strong business acumen and agility, problem-solving skills with proficiency in applying strong technical and analytical skills to policy and procedure enhancements.

Overview

22
years of professional experience
1
Certification

Work History

JPMorgan Chase
Newark, DE

Portfolio Finance Associate
08.2022 - Current

Job overview

  • Gatekeeper duties - review financials sent by client and/or notification from data-room site.
  • Coordinate receipt of quarterly financials by client for portfolio review
  • Review non-disclosure agreement (NDA) to insure proper access to provided to public/private data-room sites
  • Monitor / Prepare daily matrix for department
  • Manage portfolio of accounts - updated credit agreements/amendments and financials
  • Participate in bi-weekly calls with credit analyst desk - address compliance issues, covenant breaches, communication delays, etc.

TD Bank, NA
Mount Laurel, NJ

Asset Based Lending - Operations Manager
03.2021 - 07.2022

Job overview

  • Manage, train and motivate Collateral Analysts and Quality Assurance Analyst to continuously improve knowledge and abilities in procedure, policies and adherence to service level agreements within operations.
  • Establish positive and effective communication among staff and organization leadership, reducing miscommunications and align focus on departmental goals.
  • Oversee daily workflow - timely submission and updates of collateral analysis, variance reports, daily transactions, control logs, etc.
  • Mitigated business risks by working closely with staff for timely updates of collateral availability and funding capabilities.
  • Participate in discussions and exercises regarding Business Continuity for operations resulting in highly trained personnel ready to act quickly in critical roles.
  • Handle escalated issues coordinating desired outcome with Relationship Manager and/or Credit Team.
  • Provide guidance in posting monetary transactions to our collateral monitoring system bilateral and syndicated loans.
  • Review and approve time sheets and time-off request, perform quarterly check-in reviews to evaluate performance, provide constructive feedback/guidance in career development.
  • Directed management meetings to assess daily capacity, increase productivity by work allocation.
  • Review and approve daily controls; communicated to upper management for final approval.
  • Vetted applicants for department vacancies working with HR delegate to coordinate all hiring activities.
  • Quality Assurance duties

TD Bank, NA
Mount Laurel, NJ

Asset Based Lending - Quality Assurance Analyst
01.2017 - 03.2021

Job overview

  • Monitor collateral performance and trends through independent validation of borrower BBC against collateral reporting submitted.
  • Review collateral analysis packages submitted by Collateral Analysts insuring accuracy and compliance with approval and Loan Security Agreement.
  • Review daily transaction packages prepared by Collateral Analysts - validation of credit performed, memo post processed to provide customer immediate availability to advance request.
  • Support department in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Planned, implemented and managed successful transition of in-house collateral review process to entirely paper-free work-from -home process during COVID-19.
  • Provide training to staff in support of day-to-day operational activity
  • Prepare daily settlement for system interface
  • Facilitate onboarding activities for new and/or transferred loans

TD Bank, NA
Mount Laurel, NJ

Asset Based Lending - Collateral Analyst
08.2015 - 01.2017

Job overview

  • Track and review collateral reporting and performance of loans in assigned portfolio.
  • Process advance/payment request as submitted by borrower.
  • Insure collateral reporting compliance and promptly notify Credit Team when borrower is non-compliant.
  • Participate in Field Exam calls, providing input on reporting and any discrepancies identified in analysis.
  • Coordinate proper required approvals when variances are identified on exception reports.
  • Managed loan portfolio of 15 - 20 accounts - preparing analysis, reviewing Field Exams, processing transactions, addressing variances/exceptions

TD Bank, NA
Mount Laurel, NJ

Loan Operations Supervisor - Workout/SME
10.2004 - 08.2015

Job overview

  • Facilitated training programs in both home (NJ) and satellite offices (SC).
  • Provided leadership and instruction to develop newly hired and seasoned staff.
  • Oversaw revisions and implementation of department procedures for process improvement and compliance.
  • Monitored daily operations to ensure high levels of productivity for Loan Servicing Specialists
  • Monitored pipelines to track and board loan modification/renewals.
  • SME commercial and small business workout loans with varying complexity.
  • Provided line of guidance to Line of Business on loan restructuring, boarding and servicing of loans in workout
  • Lead Role on special projects - e.g. 1099C during tax season to insure timely desired results.
  • Reconciled misapplied/un-posted payments in back office general ledger.
  • Processed payments on non-accrual, charge-off and syndicated loans.

TD BANK
Mount Laurel, NJ

Consumer Loan Specialist / Trainer
01.2001 - 10.2004

Job overview

  • Obtained Proxy Designation to handle escalated loan servicing issues efficiently.
  • Facilitated all aspects of training for new hires and seasoned employees.
  • Created training manuals for use in ongoing staff development.
  • Subject Matter Expert in department and operation policies and procedures.
  • Monitored incoming calls of Call- Center representatives.
  • Provided coaching to new hires that participated in Peer Shadowing Programs.
  • Transaction support and reconciliation: Process fee reversals, payments, and other transactions on consumer accounts.
  • Provided detail account information regarding consumer credit card, personal loans, home equity/mortgage accounts.

Education

WALDEN UNIVERSITY

B.S from Business Administration – Finance
10.2012

University Overview

Cum Laude

Skills

  • Call monitoring
  • Process implementation
  • Quality assurance / Management
  • Project Management
  • Staff Development
  • Credit Analysis
  • Approval and Executed Loan Agreement Review
  • Policy and Procedure Review
  • Microsoft Office
  • Debt Domain / Syndtrak / Intralinks / FinDox / Box
  • Eikon
  • Athena
  • Fidelity / Shaw / E-Treasury
  • Maestro / Provenir / nCino
  • FileNet / Checkview / CMOD
  • Syndtrak / ACBS

Certification

  • Credit Analyst Training - October 2020
  • QuickBooks Certified User Training - June 2019

Timeline

Portfolio Finance Associate
JPMorgan Chase
08.2022 - Current
Asset Based Lending - Operations Manager
TD Bank, NA
03.2021 - 07.2022
Asset Based Lending - Quality Assurance Analyst
TD Bank, NA
01.2017 - 03.2021
Asset Based Lending - Collateral Analyst
TD Bank, NA
08.2015 - 01.2017
Loan Operations Supervisor - Workout/SME
TD Bank, NA
10.2004 - 08.2015
Consumer Loan Specialist / Trainer
TD BANK
01.2001 - 10.2004
WALDEN UNIVERSITY
B.S from Business Administration – Finance

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Janine R Singleton