Janine McVay
Pittsburgh,PA
Summary
Proactive Minute Clerk, Supervisor, and Business Owner with extensive experience in administrative support, team leadership, and business operations. Skilled in data entry, document management, and customer satisfaction, with a proven track record of improving workflows and increasing team productivity. Bringing strong organizational and problem-solving abilities to advance my career. Highly efficient minute clerk and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
21
21
years of professional experience
Work History
Minute Clerk
Allegheny County Court Of Common Pleas
11.2012 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized documents for easy retrieval of information.
Supervisor
Barnes and Nobles
02.2009 - 05.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Owner
Plan It Pittsburgh
03.2003 - 09.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
Political Science And Government
Duquesne University
PittsburghSkills
- Administrative Support
- Database entry
- Administrative tasks
- Prioritization
- Document Management
- Basic accounting
- Proofreading
- Calendar Management
- Meeting Coordination
Timeline
Minute Clerk
Allegheny County Court Of Common Pleas
11.2012 - Current
Supervisor
Barnes and Nobles
02.2009 - 05.2014
Owner
Plan It Pittsburgh
03.2003 - 09.2012
Political Science And Government
Duquesne University