Janinneth Ramirez
Redwood City,CA
Summary
Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
16
16
years of professional experience
Work History
Medical Technician
Robert Kule, MD
01.2023 - 04.2024
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
Business Office Clerk
Gardner Family Health Network
02.2018 - 09.2019
- Greeted all patients and visitors, ensuring that they received outstanding first impression of the company, answered and monitored incoming telephone calls, scheduled and modified appointments accurately, invoice processing and billing, verified insurance eligibility, assisting with onboarding new employees, triaged nurses and doctors, perform routine clerical tasks such as mailing, copying, faxing, filing and scanning, maintain and update patient schedule, monitored office supplies and replenished stock as necessary.
Clerical Specialist
Occupational Health Services
03.2008 - 02.2018
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
Education
Medical Assistant Diploma -
Maric College
Stockton, CAHigh School Diploma -
Instituto Nacional Maestro Gabriel
Managua, NicaraguaSkills
- Presentation
- Medical record documentation
- HIPAA Compliance
- Professionalism
- Critical thinking
- MS Office expertise
- Excel
- Organizational and time management skills
- Problem solving
- Teamwork and collaboration
Personal Information
Title: OFFICE MANAGMENT
Languages
Spanish
Native or Bilingual
Timeline
Medical Technician
Robert Kule, MD
01.2023 - 04.2024
Business Office Clerk
Gardner Family Health Network
02.2018 - 09.2019
Clerical Specialist
Occupational Health Services
03.2008 - 02.2018
Medical Assistant Diploma -
Maric College
High School Diploma -
Instituto Nacional Maestro Gabriel
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