Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Janinneth Ramirez

Redwood City,CA

Summary

Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Overview

16
16
years of professional experience

Work History

Medical Technician

Robert Kule, MD
2023.01 - 2024.04
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
  • Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.

Business Office Clerk

Gardner Family Health Network
2018.02 - 2019.09
  • Greeted all patients and visitors, ensuring that they received outstanding first impression of the company, answered and monitored incoming telephone calls, scheduled and modified appointments accurately, invoice processing and billing, verified insurance eligibility, assisting with onboarding new employees, triaged nurses and doctors, perform routine clerical tasks such as mailing, copying, faxing, filing and scanning, maintain and update patient schedule, monitored office supplies and replenished stock as necessary.

Clerical Specialist

Occupational Health Services
2008.03 - 2018.02
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Assisted with onboarding of new employees.

Education

Medical Assistant Diploma -

Maric College
Stockton, CA

High School Diploma -

Instituto Nacional Maestro Gabriel
Managua, Nicaragua

Skills

  • Presentation
  • Medical record documentation
  • HIPAA Compliance
  • Professionalism
  • Critical thinking
  • MS Office expertise
  • Excel
  • Organizational and time management skills
  • Problem solving
  • Teamwork and collaboration

Personal Information

Title: OFFICE MANAGMENT 

Languages

Spanish
Native or Bilingual

Timeline

Medical Technician

Robert Kule, MD
2023.01 - 2024.04

Business Office Clerk

Gardner Family Health Network
2018.02 - 2019.09

Clerical Specialist

Occupational Health Services
2008.03 - 2018.02

Medical Assistant Diploma -

Maric College

High School Diploma -

Instituto Nacional Maestro Gabriel
Janinneth Ramirez