Janiqua Sullivan
New Haven,CT
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Zone Lead
At Home
North Haven, CT
10.2022 - Current
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled returns and exchanges according to company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Manager
Dave and Buster
Milford, CT
08.2018 - 03.2022
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Coached, mentored and trained team members in order to improve their job performance.
- Directed recruitment, hiring, and training of new staff members.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Popeyes Chicken
New Haven, CT
09.2016 - 11.2019
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
Cooperative Arts
New Haven06-2002
Gateway Community College
New Haven, CTSkills
- Team management
- Staff development
- Motivational leadership
- Manage inventory
- Sales training
- Customer focus
- Adaptable and flexible
- Teamwork and collaboration
- Sales floor organization
- Written communication
- Relationship building
- Inventory and stocking
- Problem-solving
- Goal driven
- Cash drawer management
- Organization
Certification
- Completion of New Haven Small Business Academy
Timeline
Zone Lead
At Home
10.2022 - Current
Manager
Dave and Buster
08.2018 - 03.2022
Manager
Popeyes Chicken
09.2016 - 11.2019
- Completion of New Haven Small Business Academy
High School Diploma -
Cooperative Arts
Gateway Community College
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