Janiqua Wicks
Escrow Assistant
Carrollton,TX
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Escrow Assistant
Lawyers Title Company
Richardson , TX
2022.01 - Current
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Obtained documents such as proof of insurance and HOA statements.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Prepared estimated closing statements for buyer and seller.
- Opened incoming orders and set up escrow files within 1 hours of receiving purchase agreement.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
Realtor
Real Dallas Properties and Management
Dallas , TX
2020.12 - Current
- Compared recently sold area properties to determine competitive market prices
- Wrote contracts to outline sales and purchases of properties
- Resolved client concerns related to home purchases to maintain high satisfaction ratings
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers
- Generated leads for sales and rental properties through cold calls and referrals.
Floating Medical Assistant/Office Administrator
Healthcare Management
Dallas , TX
2019.06 - 2020.03
- Delivered clerical support by handling range of routine and special requirements
- Supported CEO with proactive correspondence management, document coordination and customer relations
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training
- Led training sessions, answered questions and assisted employees with troubleshooting during software migrations
- Assisted with coordination and hosting of company events
- Trained new employees on administrative procedures, company policies and performance standards
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under DR supervision.
Virtual Administrative Assistant
Simply Nzuri Event Planning
Memphis , TN
2018.10 - 2019.06
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Maintained attendance records, taking note of staff vacation time, sick days and personal days
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Coordinated domestic and international travel for staff, including all hotel and transportation needs
- Maintained up-to-date department organizational chart
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries
- Created PowerPoint presentations used for business development
- Coached new employees on administrative procedures, company policies and performance standards.
Medical Assistant/ Medical Office Assistant
Lebonheur Children Medical Center
Memphis , TN
2015.04 - 2018.10
- Adhered to strict HIPAA guidelines to protect patient privacy
- Entered procedure codes and diagnosis codes into medical billing software
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Prepared and administered medications to alleviate patient symptoms
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients
- Prepared lab specimens for diagnostic evaluation
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant/Medical Office Assistant
Miller Family Medical Center
Memphis , TN
2012.07 - 2015.04
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Organized charts, documents and supplies to maintain team efficiency
- Administered vaccines
- Contributed to efficient office operations by triaging patients by severity of medical complaint
- Assisted with technical treatments and entered information in patient records and charts
- Performed phlebotomy
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs
- Prepared prescription refill requests on behalf of the physician
- Performed patient triage.
Education
Real Estate License -
Champion School of Real Estate
Dallas, TX11.2020
Skills
- Process optimization
- Office administration
- Contract negotiations
- Office management
- Conference planning
- Customer and client relations
- Business Development
- Course planning
- Employee training
- Data organization
Additional Information
- Licensure , Texas Real Estate License Nov 2020 Texas Signing Agent Oct 2020
Timeline
Escrow Assistant
Lawyers Title Company
2022.01 - Current
Realtor
Real Dallas Properties and Management
2020.12 - Current
Floating Medical Assistant/Office Administrator
Healthcare Management
2019.06 - 2020.03
Virtual Administrative Assistant
Simply Nzuri Event Planning
2018.10 - 2019.06
Medical Assistant/ Medical Office Assistant
Lebonheur Children Medical Center
2015.04 - 2018.10
Medical Assistant/Medical Office Assistant
Miller Family Medical Center
2012.07 - 2015.04
Real Estate License -
Champion School of Real Estate
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