Janique McDonald
Orlando
Overview
3
3
years of professional experience
Work History
Sales Associate
AT&T
12.2024 - 03.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Medical Receptionist
Grey Lehman and Associates
05.2022 - 12.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
Evan’s High School
4949 Silver Star Road05.2022
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Sales expertise
Timeline
Sales Associate
AT&T
12.2024 - 03.2025
Medical Receptionist
Grey Lehman and Associates
05.2022 - 12.2024
Evan’s High School
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