Janique Verdugo
Rio Rico,AZ
Summary
Hardworking leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills,
excellent time management and problem-solving skills. Organized and dependable candidate successful at managing
multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front Office Receptionist
NORTHWEST SPECIALTY CARE
11.2023 - Current
- Trained new team members on company procedures, customer service and issue resolution.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Maintained timelines and accuracy while preparing schedules for patients with their providers.
- Optimized resource utilization by efficiently managing office supplies inventory and reordering when necessary.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Completed all tasks in compliance with company policies and procedures.
Medical & BH CSR - Front Desk
MARIPOSA COMMUNITY HEALTH CENTER
04.2023 - 10.2023
- Coordinated patent scheduling, check-in, check-out and payments for billing
- Acknowledging and resolving customer complaints
- Communicating and coordinating with colleagues as necessary
- Ensure customer satisfaction and provide professional customer support
- Adhered to strict HIPAA guidelines to protect patient privacy
- Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times
- Providing accurate and helpful information about services, resolving complaints and offering solutions to problems
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Developed customer service policies and procedures to meet and exceed industry service standards
- Made phone calls for Behavioral Health Team to remind patients of their appointments, and confirm appointment
- Checked patient insurance, demographics, and health history to keep information current
- Assisted patients with completing necessary medical forms and documentation
- Supported medical & behavioral health staff and operational requirements with administrative tasks.
Front Desk Receptionist
UNITED COMMUNITY HEALTH CENTER
01.2023 - 04.2023
- Conducted patient scheduling, registration, and data entry for a medical office over 250+ patients
- Updated health records, and ensured compliance with HIPAA
- Managed medical supplies and equipment inventory
- Patient focused, and computer savvy
- Personable and courteous in all interactions with patients and team members
- Effective in handling office and administrative tasks within busy, multi physician practices
- Scheduling appointments, answering patient inquiries, handling patient emergencies, and monitoring stock and supplies at the healthcare facilities
- Responsible, highly organized and able to work well under pressure while maintaining high levels of care, compassion, and confidentiality.
Shift Supervisor
STARBUCKS COFFEE COMPANY
12.2018 - 01.2023
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Applied security, safety and loss prevention strategies during shifts
- Trained new employees and delegated daily tasks and responsibilities
- Enforced company policies and regulations with employees
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Monitored employee actions for safety, sanitation, and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
- Identified team weak points and implemented corrective actions to resolve concerns
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Regulated pricing, inventory count and supply during shift hours
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
Associates In Social Work - Social Work
Pima Community College
Tucson, AZ05.2024
High School Diploma -
Rio Rico High School
Rio Rico, AZ05.2020
Skills
- Deposit Verification
- POS Inventory System Operation
- Microsoft SharePoint
- Employee Coaching and Motivation
- Microsoft Office
- Job Assignments
- Administration and Reporting
- Email Software
- Scheduling and Coordinating
- Cash Register Operations
- Microsoft Excel
- Microsoft Outlook
- Time Management
- Reading Comprehension
- Computer Proficiency
- Telephone Etiquette
- Front Desk Operations
- Customer Service
- File and Records Management
- Making Appointments
- Supply Management
- Filing
- Billing and Invoicing
- Clerical Support
- Team Collaboration
- Bank Deposits
- Call Management
- File Management
- Office Administration
References
- Alexis Martinez, +1 (520) 841-4513
- Roxanna Balderrama, +1 (520) 223-5114
- Alexy Magallanes, + (520) 470-8350
Additional Information
Fingerprint Clearance Card EXP: 04/2029
CPR Certificate EXP: 07/2025
National Registry of Food Safety EXP: 12/2026
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Front Office Receptionist
NORTHWEST SPECIALTY CARE
11.2023 - Current
Medical & BH CSR - Front Desk
MARIPOSA COMMUNITY HEALTH CENTER
04.2023 - 10.2023
Front Desk Receptionist
UNITED COMMUNITY HEALTH CENTER
01.2023 - 04.2023
Shift Supervisor
STARBUCKS COFFEE COMPANY
12.2018 - 01.2023
Associates In Social Work - Social Work
Pima Community College
High School Diploma -
Rio Rico High School