Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JaNiquka "Jai" Moore

Charlotte,NC

Summary

I am a customer service representative with 10 plus years of expertise. With well organized and quick learning skills, my goal is to advance in the corporate ladder applying old skills while learning new ones, in addition to providing superior service within dynamic enivironments

Overview

10
10
years of professional experience

Work History

Secretary

Atrium Healthcare
03.2020 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Environmental Service Technician

Atrium Healthcare
01.2017 - 03.2020
  • Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
  • Maintained patient and hospital confidentiality.
  • Supported overall facility maintenance by reporting any observed issues or damages to appropriate personnel promptly.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.

Data Entry Clerk

J.P. Morgan Services
01.2015 - 12.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Patient Registrar

Atrium Healthcare
01.2014 - 01.2016
  • Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
  • Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.

Education

Hospitality

Goodwill Employment Training Center
Charlotte, NC
06.2015

High School Diploma -

Ashbrook High School
Gastonia, NC
06.2009

Skills

  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Keyboarding skills
  • Appointment Scheduling
  • Document Preparation

Accomplishments

Became employee of the month, in unit within first 6 months of employemen in NICU

Timeline

Secretary

Atrium Healthcare
03.2020 - Current

Environmental Service Technician

Atrium Healthcare
01.2017 - 03.2020

Data Entry Clerk

J.P. Morgan Services
01.2015 - 12.2017

Patient Registrar

Atrium Healthcare
01.2014 - 01.2016

Hospitality

Goodwill Employment Training Center

High School Diploma -

Ashbrook High School

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JaNiquka "Jai" Moore