Summary
Overview
Work History
Education
Skills
Timeline
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Janira Brown

Denver,CO

Summary

Proven Client Service Representative at Recovery Monitor Solution, adept in file management and account management, significantly boosted client satisfaction through effective problem resolution and service recommendations. Skilled in call center operations, demonstrated exceptional communication and organizational abilities, ensuring high levels of customer satisfaction and repeat business.

Overview

3
3
years of professional experience

Work History

Client Service Representative

Recovery Monitor Solution
08.2024 - Current
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Online Pick up & Delivery

Walmart
06.2022 - 07.2023
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Garden Center Associate

Homedepot
06.2021 - 09.2022
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Maintained walkways and paths throughout gardens for safe navigation.

Apartment Leasing Consultant

Career Strategies Inc
06.2021 - 07.2022
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Distributed and followed up on tenant renewal notices.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Verified tenant incomes and other information before accepting lease applications.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.

Education

GED -

Emily Griffith Technical College
Denver, CO

Skills

  • File Management
  • Account Management
  • Service Recommendations
  • Call center experience

Timeline

Client Service Representative

Recovery Monitor Solution
08.2024 - Current

Online Pick up & Delivery

Walmart
06.2022 - 07.2023

Garden Center Associate

Homedepot
06.2021 - 09.2022

Apartment Leasing Consultant

Career Strategies Inc
06.2021 - 07.2022

GED -

Emily Griffith Technical College

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Janira Brown