Janira Feliciano
Casselberry,FL
Summary
Dynamic and results-driven professional with 8+ years of progressive experience in automotive management, customer service, project coordination, and e-commerce sales. Recognized for strong leadership, training ability, and commitment to client satisfaction. Adept at managing multi-branch operations, building relationships, and streamlining processes to meet and exceed organizational goals. Bilingual in English and Spanish, with proven adaptability to succeed across multiple industries.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
DAC
AVIS CAR SALES
Orlando, FL
11.2025 - Current
- Receive and audit deal jackets, process paperwork and bank funding
- Manage customer inquires regarding titles and registration
- Keep track of all monies received for deals and ensure they accurate and accounted for finance companies
- Compliance with all state and local laws within title/registration process.
- Ensure trades are transfer properly
- Ensure accuracy on sales and sales tax reporting as required by state DMV.
Assistant Area Manager
WeBuyAnyCar.com
Orlando, FL
07.2020 - 09.2025
- Oversaw operations across 8 branch locations, ensuring compliance, quality, and profitability.
- Conducted 360 vehicle inspections, including structural damage, accident history, and mechanical evaluations.
- Served as a traveling trainer, onboarding and mentoring new hires nationwide on inspection protocols.
- Managed branch operations, including vehicle purchasing, customer service, and sales negotiations.
- Processed contracts, titles, and financial transactions through DealerTrack, Authorize.Net, and FL DMV systems.
- Coordinated transportation logistics and maintained accurate reporting.
- Consistently exceeded weekly and monthly purchase quotas while ensuring customer satisfaction.
Customer Care Specialist
Adesa Orlando – KAR Global
Sanford, FL
08.2018 - 08.2020
- Delivered exceptional customer support during sale days, including marketing, promotions, and reporting.
- Utilized ADESA’s CRM to track communications, run reports, and manage dealer relations.
- Educated clients on new services, boosting overall customer engagement and revenue.
- Partnered with departments to optimize inventory exposure and improve sale performance.
- Contacted dealers to increase unit purchases and manage aged inventory effectively.
Education
Associate’s Degree - Business Management
Everest College
Chicago, ILSkills
- Leadership & Team Management
- Vehicle Appraisals & Inspections
- Business Development & Sales Strategy
- Customer Relationship Management (CRM)
- Project Coordination & Process Improvement
- E-Commerce & Digital Sales Operations
- Contract Negotiations & Documentation
- Financial Transaction Processing
- Training & Staff Development
- Expense & Budget Management
Languages
Spanish
Timeline
DAC
AVIS CAR SALES
11.2025 - Current
Assistant Area Manager
WeBuyAnyCar.com
07.2020 - 09.2025
Customer Care Specialist
Adesa Orlando – KAR Global
08.2018 - 08.2020
Associate’s Degree - Business Management
Everest College