Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Janira First

Midland,TX

Summary

Experienced Customer Care Specialist II with over 10 years of providing exceptional service and support. Successfully improved customer engagement and coordinated service solutions at Best Buy Corporate. Skilled in problem resolution, active listening, and relationship building. Proficient in Microsoft Suite and fluent in Spanish.

Overview

13
13
years of professional experience

Work History

Technical Support Representative

Target
10.2024 - 02.2025
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Elevated customer satisfaction by addressing software and hardware concerns with efficient technical support.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.

Customer Care Specialist II

Best Buy Corporate
09.2018 - 10.2023
  • Addressed customer inquiries, providing support and ensuring a high standard of customer service, while creating detailed customer profiles for personalized engagement.
  • Guided customers in choosing products from diverse categories such as Home Theater, Computing, Home Networking, Smart Home, and Appliances.
  • Coordinated scheduling for product installations, services, and exchanges, and facilitated order placements through both chat and voice communication channels.

Credit Service Representative

HD Supply
01.2014 - 04.2018
  • Addressed customer inquiries and provided product recommendations, ensuring understanding of 20,000 items across multiple catalogs.
  • Investigated and resolved claims related to in-home damage and post-delivery repairs, improving customer satisfaction with delivery experiences.
  • Executed processing of customer orders and quotation demands through various communication mediums, achieving departmental service standards.
  • Recommended alternative products to customers, contributing to sales enhancement whenever possible.

Staffing Consultant

Express Employment
03.2012 - 11.2013
  • Managed accounts payable and receivable, ensuring accurate financial transactions and record-keeping.
  • Processed biweekly payroll for employees, including the approval and coordination of time-off requests.
  • Maintained daily staffing reports, tracking work hours, leave balances, and job openings.

Education

Associates -

Richard Daley College
Chicago, IL
01.2010

Diploma - General Studies

Curie High School
Chicago, IL
01.1998

Skills

  • Word
  • Excel
  • PowerPoint
  • Saas
  • Customer Service Excellence
  • Type 50 WPM
  • Peer Training & Development
  • Strong Communication
  • Training & Development
  • Computer Skills
  • People Skills
  • Maintenance & Repair
  • Organizational Skills
  • Problem Resolution
  • Fluent in Spanish
  • Friendly
  • Positive Attitude
  • Basic Math
  • Critical Thinking
  • Reliable & Trustworthy
  • Team Building
  • Data Management
  • Conflict Resolution
  • Active Listening
  • Microsoft Office
  • Flexible Schedule
  • Good Work Ethic
  • Relationship Building
  • Team Management
  • GDS Expertise
  • Integrity
  • Attention To Detail

    • Problem-solving

    VPN

Languages

Spanish
Native or Bilingual

Timeline

Technical Support Representative

Target
10.2024 - 02.2025

Customer Care Specialist II

Best Buy Corporate
09.2018 - 10.2023

Credit Service Representative

HD Supply
01.2014 - 04.2018

Staffing Consultant

Express Employment
03.2012 - 11.2013

Associates -

Richard Daley College

Diploma - General Studies

Curie High School

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Janira First