Janiro ForD
Flint,Mi
Summary
Experienced Director of Operations with 15 plus years of experience managing team and optimizing processes. Proven track record of improving productive work, cost reduction reducing, and creating efficient workflows through training, mentoring and providing a more inclusive environment for frontline staff.
Overview
12
12
years of professional experience
Work History
Director of Operation
General Motors
05.2019 - Current
- Walk through with General Motors top audit division, which resulted in Flint Truck Assembly facility to be first truck assembly to received Built in Quality certification in North America for standardization process
- Proven track record on leading aggressive union environment by increasing productivity and quality standards through training and mentoring hourly staff members
- Contributed to Flint Assembly 33% of General Motors North America EBIT profits with production goals
- On behalf of General Motors on administered national and local union agreements with United Auto Workers Union
- Increased both Chassis/Final and Trim department throughput initiative and quality goals
- Improved and developed all team members utilization of SPQRCE (Safety, People, Quality, Responsiveness, Cost, and Environment) goal to assist in reach our financial goals
- Oversaw day-to-day production activities in accordance with business objectives
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
- Analyzed business operations and implemented strategies to improve operational cohesiveness
- Collaborated with senior management to develop and execute long-term corporate goals and objectives
- Monitored budget and utilized operational resources
Director of Operation and Ancillary Services
Flint Community Schools
05.2018 - 01.2019
- Developed and monitor metrics to ensure continuous improvement of operational processes, which aligned with district goals
- Implemented energy saving agreement with Johnson Controls that guaranteed saving of 6 million dollars over 10 years
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Implemented program with Consumer Energy that provided the district with over 32 thousand dollars in energy reimbursement in a 6-month timeframe
- Completed over 3000 work orders within first six months of service
- Managed school renovation projects of 1 million at Scott elementary school, while reducing change orders as project manager
- Created system for sage drinking water fountains for the Flint School district in partnership with Murdock Manufacturing and Grey Matter Inc
- Managed an annual operation budget of 3 million for monthly P&L statements
- Prepared and implemented district maintenance, capital, safety, and transportation plans
- Developed recommendation for future capital needs and provided recommendation for the school board on future bond proposal
- Initiate and conducted disciplinary hearing and attend grievance proceeding
Director of Support Services
Compass Group USA
10.2011 - 01.2018
- Managed over seven sites over my duration with Compass Group/Touchpoint
- Implementation of Support Services programs that creates a positive effect on overall quality of service
- Onboarded and trained over 7 thousand employees transitioning to Touchpoint Support Services
- Conducted Bi-annual audits to identify deficiency at sites that was not meeting performance goals
- Implemented action plans for Director’s which allow them to meet or exceed targeted goals
- Drove department rejuvenation with the introduction of “Go Beyond” satisfaction and employee safety committees at system level and frontline levels
- Managed multiple operation budgets more than over 15 million dollars
- Also, managed monthly and weekly financial budgets to ensure P&L targets are aligned
- Participated in multiple union contract negotiation with SEIU and United Steel Workers Unions on behalf of Touchpoint Support Services
- Demonstrated quality leadership in meeting performance goals, which increase federal reimbursements basic upon quality of service provided to customers
- Contributed strong, data-backed feedback into product engineering, technical enablement, operational policies and workflows
- Understood use cases and workflows to continually assess systems, best practices, tool quality and suggested areas of improvements
- Reduced FTE’s (Full Time Equivalent) cost savings by reducing productive hour to 37.5 from 40 hour per week saving 15 full time employees jobs
- Conducted regular management meeting with frontline staff to communicate all regulatory compliance concerns
- Established and implemented policies and procedures for departmental operation.
Education
MBA - Human Resource Management
Davenport University
BA - Business Management
Davenport University
Skills
- Leadership
- Organizational
- Team Building
- Financial Management
- Process Improvement
- Strategic Planning
- Interpersonal
- Schedule Management
- KPI Tracking
- Staff Training/Development
Communication Skills
Presented a presentation on UV/UF Carbon block filtration water to Mayor's across the United States with school districts affected by lead water issues.
Leadership Experience
- Member of the Flint Alumni Association for Davenport University.
- General Motors African Ancestry Network (GMAAN) liaison for Community Development
Personal Information
Title: Director of Operation
Awards
Group Leader of the Month (Received recognition for 3 years)
Team Building and Be Bold recognition
Recognition by General Motors Audit division for standardization process
References
References available upon request
Timeline
Director of Operation
General Motors
05.2019 - Current
Director of Operation and Ancillary Services
Flint Community Schools
05.2018 - 01.2019
Director of Support Services
Compass Group USA
10.2011 - 01.2018
MBA - Human Resource Management
Davenport University
BA - Business Management
Davenport University
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