Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janis Aguirre

Lincoln,CA

Summary

Accomplished professional with a proven track record at Uber, excelling in customer service and time management. Leveraged a clean driving record and a valid driver's license to ensure safety and efficiency. Enhanced customer satisfaction through proactive communication and problem-solving, consistently achieving high service ratings.

Overview

24
24
years of professional experience

Work History

Driver

Uber
11.2022 - 05.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Teachers Aid

Taft City School District
04.2011 - 06.2011
  • Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.
  • Enhanced student comprehension by utilizing visual aids and interactive activities during lessons.
  • Facilitated small group instruction for targeted skill development, boosting overall academic performance.
  • Established positive classroom environment by fostering strong relationships with students, promoting respect and open communication.
  • Aided students with special needs, providing individualized support and helping them reach their full potential.
  • Maintained safety and security by overseeing students in recess environments.

Call Center Customer Service Representative

ACS
04.2006 - 09.2006
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Investigated and resolved customer inquiries and complaints quickly.

Daycare Owner/Operator

Myself
06.1999 - 01.2005
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
  • Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.

Education

No Degree - Early Childhood Education/Psychology

Taft College
Taft, CA

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record

Timeline

Driver

Uber
11.2022 - 05.2023

Teachers Aid

Taft City School District
04.2011 - 06.2011

Call Center Customer Service Representative

ACS
04.2006 - 09.2006

Daycare Owner/Operator

Myself
06.1999 - 01.2005

No Degree - Early Childhood Education/Psychology

Taft College

Similar Profiles

CREATE PROFILE