Janis Bourgeois
Tempe,AZ
Summary
Program Director at GTI Laboratories with a proven track record in program leadership and staff development. Expert in clinical assessment and training delivery, enhancing operational efficiency and compliance. Skilled in relationship building, fostering collaboration across teams to drive patient care excellence and improve service quality.
Overview
15
15
years of professional experience
Work History
Program Director
GTI Laboratories
07.2020 - Current
- Created specialized testing for chronic care patients for better clinical outcomes. Only laboratory in the US offering this specialized testing.
- Improved operational efficiency through strategic program development for laboratory services.
- Align cross-functional teams with project goals to ensure timely deliverables.
- Implemented strategic plans to maintain compliance with industry standards and regulations.
- Fostered professional growth in sales staff through effective mentoring and best practices.
- Delivered training programs to clinical staff, enhancing skills and knowledge retention.
Business Development Manager
Commonwealth ACO
04.2018 - 06.2020
- Enhanced service offerings through strategic partnerships, driving revenue growth.
- Improved operational efficiency and client satisfaction by leading cross-functional teams.
- Established standard operating procedures that increased laboratory accuracy and efficiency.
- Conducted regular audits to ensure data integrity in laboratory processes.
- Streamlined workflows, significantly improving turnaround times for testing services.
- Utilized analytical software for effective data management and result reporting.
Practice Manager
Valbuena Wellness
09.2017 - 03.2018
- Enhanced practice performance by analyzing metrics for strategic improvement initiatives.
- Facilitated staff growth through performance evaluations and constructive feedback sessions.
- Managed office supply orders and monitored inventory levels for efficiency.
- Improved team collaboration by conducting regular open communication meetings.
- Streamlined daily operations, ensuring organized practices for patient satisfaction.
- Cultivated strong relationships between front and back office staff.
Clinical Back Office
CAI
08.2013 - 08.2017
- Enhanced patient care efficiency by assisting healthcare providers during examinations.
- Maintained integrity of electronic health records for improved data accessibility.
- Educated patients on treatment plans, fostering compliance and understanding.
- Obtained comprehensive client histories, including medications and allergies, ensuring accurate assessments.
- Directed patients to exam rooms, preparing them effectively for physician examinations.
- Executed phlebotomy procedures with minimal discomfort, ensuring patient safety and comfort.
Clinical Back Office
Southwest Hematology Oncology
06.2011 - 2013
- Fostered trust with patients through effective communication and relationship-building.
- Streamlined patient care by accurately documenting medical histories and vital signs.
- Enhanced clinic efficiency by assisting physicians with procedures and diagnostic tests.
- Educated patients on treatment plans and medication follow-up care instructions.
- Trained new staff on clinical protocols and software for improved service delivery.
Education
Associate of Science - Nursing
Pima Medical Institute
Mesa, AZ06-2011
Skills
- Relationship building
- Effective leader
- Program leadership
- Staff development
- Patient care
- Clinical expertise
- Clinical assessment
- Training delivery
- Product knowledge
- Sales team training
- HIPAA compliance
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Phlebotomy
Accomplishments
- .Created specialized testing for chronic care patients. Only laboratory offering specialized testing in US.
- Increased laboratory revenue by 1 million dollars annually for 2 different laboratories.
Timeline
Program Director
GTI Laboratories
07.2020 - Current
Business Development Manager
Commonwealth ACO
04.2018 - 06.2020
Practice Manager
Valbuena Wellness
09.2017 - 03.2018
Clinical Back Office
CAI
08.2013 - 08.2017
Clinical Back Office
Southwest Hematology Oncology
06.2011 - 2013
Associate of Science - Nursing
Pima Medical Institute