Janis Castaldi

• Responsible for input data and notes for each grant in a timely fashion.
• Managed data for each grant to provide case managers with tools for accurate end-of-month narratives.
• Research and compiled data upon the medical director's request for new grant submissions.
• Participated in outreach programs, entered data for testing, and greeted potential patients.
• Substituted for front desk during absences and vacations.

• Produced monthly reports using advanced Excel spreadsheet functions.
• Identified, analyzed, and interpreted trends or patterns in complex data sets.
• Utilized data visualization tools to effectively communicate business insights.
• Analyzed closed account to better understand customers' needs.
• Entered data regarding rates, demographics, and complaints.
• Trained new personnel as Team Leader, Manager.

Responsible for collecting data for all offices and present to OSHA and Hipaa in order to receive accreditation.

• Validated incoming data against quality standards to eliminate irrelevant or unusable information.
• Maintained files, records and chronologies of entry activities.
• Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
• Produced monthly reports with advanced Excel spreadsheet functions.
• Utilized data to improve employee productivity

• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Responsible of input of data demographics and orders
• Trained employees in accurate data entry and communication
• Ran reports on phone data and demographics

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Created customer support strategies to increase customer retention.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Developed data tools to better understand patients issues and presented solutions to upper management