Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Janis Foster

Dunkirk,MD

Summary

Dynamic Medical Assistant with a proven track record at Dr. G. Surana, excelling in patient care and scheduling efficiency. Skilled in HIPAA compliance and medical terminology, I enhanced patient satisfaction through compassionate communication and streamlined appointment management, ensuring a safe and organized clinical environment while fostering trust and quality care.

Overview

25
25
years of professional experience

Work History

Medical Assistant

Dr. G. Surana
12.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Director of IT

Baker & McKenzie LLP
11.2000 - 04.2014
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
  • Interacted and negotiated with vendors, outsources and contractors to secure products and services.
  • Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
  • Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
  • Provided specific support for practice groups, i.e., immigration which required special software
  • Provided support to specific clients for communicating to attorneys via encrypted software.
  • Managed several build-outs over 5 floors.
  • Managed roll-out of new equipment and software
  • Processed all bills relating to the IT Department
  • Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
  • Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
  • Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
  • Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
  • Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
  • Oversaw IT department operations and training.
  • Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Customized and repaired technology based on staff requests.
  • Understood key product management roadmap objectives and requirements to develop product technology strategy.
  • Created and terminated user's accounts from start to finish in business applications.
  • Managed life cycle replacement of hardware and software.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Coordinated secure system access of users to various department systems and platforms.
  • Implemented and maintained technology and software budget.
  • Oversaw development and implementation of improvements to support network operations.
  • Liaised with other departments to minimize network interruptions and possible downtimes.

Education

No Degree - Accounting And Finance

Strayer College
Washington, DC
05-1995

Accounting And Finance

Springbrook High School
Silver Spring, MD
05-1973

Skills

  • Understanding of HIPAA standards
  • Scheduling efficiency
  • Service excellence
  • Experienced in medical terminology usage

Accomplishments

Uploaded lab requests into LabCorp and Quest. Labeled tubes of blood correctly according to color.

Called patients with their lab/imaging results per the Doctor's notes

Called patients who missed appointments to reschedule and assist them with getting their labs completed for appointment.

Called patients with past-due balances

Entered vitals into Medi-Soft Software (Clinical and Soft)

Updated medication lists for each patient as needed.

Processed prescriptions via ERX; via fax; copied and gave patient original

Filling patient charts and results

Timeline

Medical Assistant

Dr. G. Surana
12.2024 - Current

Director of IT

Baker & McKenzie LLP
11.2000 - 04.2014

No Degree - Accounting And Finance

Strayer College

Accounting And Finance

Springbrook High School

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Janis Foster