JANIS HAMM
Delevan,United States
Summary
Dynamic Case Advocate with research and account management, adept at navigating IRS regulations and achieving successful case resolutions. Skilled in data analysis and negotiation techniques, I excel in educating debtors and taxpayers and drafting proposals that drive timely outcomes, ensuring confidentiality and integrity throughout the process.
Overview
6
6
years of professional experience
Work History
Case Advocate/Customer Service Specialist
Internal Revenue Service
01.2021 - Current
- Researching IRS database and analyzing case files, identifying current case status and determining potential issues
- Conducting in-depth interviews with taxpayers, verifying research outcomes and communicating various avenues of resolution
- Discussing and confirming a clear plan of resolution and educating taxpayers on IRS policies and guidelines and explaining in depth procedure, as well as negotiating a time-sensitive conclusion
- Accurately documenting all pertinent information and interactions, while protecting and preserving confidentiality and integrity of the IRS and confidential taxpayer information
- Drafting determinations and proposals to IRS officials and mandating timely action and responses for a complete and concise resolution, while regularly relaying said updates to the taxpayer
- Using laws, guidelines and strategies to overcome any opposition or challenges from IRS officials, as well as involving Congress and other federal resources in support of the taxpayer
Account Management/Accounts Receivables Specialist
Department of Treasury
06.2019 - 12.2020
- Fast-paced call setting resolving issues and large balance account delinquency, ensuring loss prevention, while exceeding all required goals
- Analyzing current business/individual situations, communicating options and issuing recommendations, per business and federal regulations
- Overcoming objections, persuading and negotiating, educating debtors and collecting payment
- Accurately documenting all pertinent information and interactions, while establishing clear audit trails, protecting and preserving confidentiality and integrity
- Assisting internal and external customers with urgent and routine requests, administrative issues, collaborative situations, sensitive data analyzation, data input; and communicating decisions and resolutions to all concerned parties
- Concluding said process via updating IRS systems and relaying results and any potential necessary action to the taxpayer
Education
Bachelor of Science - Business
Houghton College
Houghton, NYSkills
- IRS regulations
- Case resolution
- Taxpayer education
- Data analysis and input
- Proposal drafting
- Negotiation techniques
- Air Force Veteran
Timeline
Case Advocate/Customer Service Specialist
Internal Revenue Service
01.2021 - Current
Account Management/Accounts Receivables Specialist
Department of Treasury
06.2019 - 12.2020
Bachelor of Science - Business
Houghton College
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