Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Janis Hawkins

Atlanta,GA

Summary

Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

9
9
years of professional experience

Work History

Cashier

Foodmaxx
09.2021 - 09.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer of $Amount or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over Number patients per day.

Head Cashier

Home Depot
04.2017 - 05.2020
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed checks, cash and credit purchases or refunds.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Displayed new stock and rotated existing products.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Increased customer loyalty and retention.
  • Analyzed purchases for signs of fraud.
  • Oversaw group of Number cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
  • Directed team of Number cashiers to maximize performance and deliver exceptional service to every customer.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Built effective training and coaching strategies to optimize team performance.
  • Trained as Job title and provided back-up coverage to provide customers with optimal support.
  • Developed standard operating procedures.

Customer Greeter

GHIRADELLI
04.2015 - 05.2018
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Acted as first point of contact for visiting clients and customers.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Recorded available tables after seating each party using specialized seating software.

Packer Operator

LSG Sky Chefs
10.2013 - 05.2015
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Completed daily orders with expert picking and packing of shipments.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Recorded each completed job in equipment use log.
  • Kept records accurate and current by documenting movements in company system.

Education

Yes - Culinary Arts

Contra Costa College
San Pablo, CA
09.1980

Yes - Basic

DAnza High
El Sobrante, CA
06.1980

Skills

  • Cooperative Attitude
  • Customer Relations
  • Inventory Stocking
  • Product Location
  • Work Task Prioritization
  • Sweeping and Mopping
  • Cash Register Operation
  • Customer Transactions
  • Credits and Refunds
  • Merchandise Packaging
  • Shipment Procedures
  • Billing and Payment Processing
  • Positive Interactions
  • Liquor Law Compliance
  • Customer Assistance
  • Stocking and Replenishing
  • Collecting Carts
  • Bagging and Packaging
  • Identification Checks
  • Payment Collection
  • Cash Drawer Management
  • Preparing Food Items
  • Check Cashing
  • Cashier Abilities
  • Active Listening
  • Basic Math Functions
  • Janitorial Duties
  • Answering Customer Questions

Timeline

Cashier

Foodmaxx
09.2021 - 09.2022

Head Cashier

Home Depot
04.2017 - 05.2020

Customer Greeter

GHIRADELLI
04.2015 - 05.2018

Packer Operator

LSG Sky Chefs
10.2013 - 05.2015

Yes - Culinary Arts

Contra Costa College

Yes - Basic

DAnza High

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Janis Hawkins