Janis Hoadley
Browns Mills,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Customer Service and Delivery Driver
DoorDash
03.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
CDL Class A Truck Driver
Swift Transportation
06.2018 - 03.2022
- Fastened chains, straps, covers and binders to secure load during transit.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
Delivery Driver
Lyft And Uber
01.2015 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Call Center Representative
Xerox
04.2014 - 04.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Microsoft Office
Call Center Customer Service Representative
Goodwill
01.2014 - 04.2014
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Microsoft Office
Education
GED -
Nazareth Area High School
Nazareth, PA1993
Skills
- Customer Inquiries
- Customer Satisfaction
- Dependability and Honesty
- Customer Relationships
Timeline
Customer Service and Delivery Driver
DoorDash
03.2022 - Current
CDL Class A Truck Driver
Swift Transportation
06.2018 - 03.2022
Delivery Driver
Lyft And Uber
01.2015 - 06.2018
Call Center Representative
Xerox
04.2014 - 04.2015
Call Center Customer Service Representative
Goodwill
01.2014 - 04.2014
GED -
Nazareth Area High School