Janis Holvay
Royal
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Known for accuracy in handling financial transactions.
Overview
41
41
years of professional experience
Work History
Sales, Move In Coordinator
Lifespace Communities
08.2007 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted in marketing efforts for vacant units.
- Educated new tenants on community rules and regulations, ensuring smooth integration into the community environment upon movein.
Customer Service, Secretary, Station Manager
Hertz Rental Car
06.2000 - 06.2005
- Managed cross-functional teams for timely vehicle delivery.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Delivered exceptional administrative support during high-pressure situations while remaining calm under pressure.
Front Desk Manager, Director of Services, GM
Marriottt Hotels
06.1978 - 06.1992
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Checked guests in and out of hotel, balanced cash drawers, as cashier posted appropriate charges to their account.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Bachelor of Science - Hospitality Management
University of Wisconsin - Stout
Menomonie, WISkills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
Timeline
Sales, Move In Coordinator
Lifespace Communities
08.2007 - 05.2019
Customer Service, Secretary, Station Manager
Hertz Rental Car
06.2000 - 06.2005
Front Desk Manager, Director of Services, GM
Marriottt Hotels
06.1978 - 06.1992
Bachelor of Science - Hospitality Management
University of Wisconsin - Stout
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