Janis Hutto

Answer inbound calls for Sumter County residents. Transfer to correct departments as needed. Make tickets when there are down power lines, traffic signals, trees down, mosquito control..etc.

Work together with EMS/FIRE and SCSO Dispatch.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Increased efficiency and team productivity by promoting operational best practices.

I was the main front desk receptionist. Answering phones, read and answer emails/voicemails. watch wind and weather; call guests for cancellations or rebookings; office cleaning and ticket booth sales on occasion.'

• Streamlined call-taking process for increased productivity by implementing effective communication strategies.
• Collaborated with other departments as needed to resolve complex issues or provide comprehensive support for customers in need of specialized assistance.
• Prioritized time-sensitive calls effectively, ensuring efficient allocation of resources in emergency situations.
• Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
• Maintained a professional demeanor, managing difficult callers and deescalating tense situations.

Full time Universal banker. I worked on the teller line and platform side. Opened new accounts, made calls to find loan opportunities, managed ATM and vault daily.

• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
• Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
• Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.

Worked at a very high paced call center. I was contracted to answer calls for over 500 credit unions. We were scripted to answer properly for each credit union. We had to know how to navigate the system to find correct information for each particular credit union because some were in different states and had different laws and procedures.

• Delivered prompt service to prioritize customer needs.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

I was a seasonal contracted employee at several stores. Sales representative for luxury skin care and high end make up and fragrances.

• Calling clients and booking appointments for beauty events and presales
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Processed payments, entering sales in register for prompt customer service.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Started as a teller; quickly promoted to a Customer Service Representative and finished as the Assistant manager. I also obtained my notary license and had my Florida 2-15 license to sell life insurance, health insurance and variable annuities.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Generated repeat business through exceptional customer service.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Started as a teller manager of 9 employees. Promoted to customer service representative after 4 years. Did daily calls to obtain new business and find opportunities for existing customers.

• Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
• Pursued new retail and commercial account growth to enhance bank's market position.
• Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
• Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.

Started a teller and within the first quarter, promoted to teller manager, then promoted to a Roving Customer Service Representative. I also worked on the travel conversion team to assist with branch conversions and system changes in Texas, Connecticut and New Jersey.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Collaborated with team members to develop best practices for consistent customer service delivery.

Call center representative for a large company in Lake County. We rotated shifts quarterly to be a better asset to the company to understand different calls for different times of the day. We had to be available for holidays, weekends and day and night shifts. The company that I was contracted with was Sprint cellular. We mainly did inbound calls to go over billing, complaints, concerns or technical support.

• Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
• Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
• Strengthened customer loyalty through empathetic listening and understanding individual requirements.
• Streamlined processes for increased efficiency in managing large volume of inbound calls daily.