Isiaka Afolabi
Mount Laurel,NJ
Summary
Results-driven IT technician seeking a position in a reputable organization to apply technical expertise and problem-solving skills, delivering reliable support and solutions to optimize technology infrastructure and enhance operational efficiency. Committed to staying abreast of emerging technologies, providing exceptional customer service, and collaborating effectively with cross-functional teams to ensure seamless IT operations and user satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician Level II
Axia Women's Health
2021.08 - Current
- Responded to hardware and software issues for clients, including desktops, laptops, printers, and mobile devices.
- Provided technical support to clients, including answering technical questions and resolving technical problems.
- Managed the organization's data backup and recovery procedures to ensure that data was secure and recoverable in case of a disaster.
- Maintained the security of the organization's IT systems, including implementing security measures and responding to security incidents.
- Documented systems, configurations, and procedures to ensure that knowledge was shared and that systems could be easily maintained.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with other departments, such as marketing, finance, and HR, to support their technology needs.
Window 10 Consultant
Virtua Hospital
2018.12 - 2021.04
- Deployed custom Microsoft Windows 10 PC imaging through the entire network of Virtua Sites, to bring its network into HIPAA compliance where EPIC is concerned.
- Imaged computers using SCCM Client, installed computer peripherals for users, and configured external devices
- Supervised in training and management of new members to ensure project completion by dead.
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
Help Desk Technician
Robert half Technology
2016.02 - 2018.12
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Provided basic end-user troubleshooting and desktop support.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem-solving.
- Imaged and developed PC desktop/laptop hardware, software, and standard configurations
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Installed, configured, and maintained Windows operating systems and desktop applications
- Configured network printer and other network devices.
Education
Associate of Applied Science - Information Technology
Borough of Manhattan Community College
New York, NY05.2018
Skills
- Desktop Technical Support
- Hardware Installation
- Software configuration
- Network Troubleshooting
- System Administration
- Data Recovery
- Teamwork and Collaboration
- Hardware and Software Repair
- Attention to Detail
- Collaborative Team Player
- Highly Professional
Certification
- CompTIA A+
- Network+
- Security+
Timeline
IT Technician Level II
Axia Women's Health
2021.08 - Current
Window 10 Consultant
Virtua Hospital
2018.12 - 2021.04
Help Desk Technician
Robert half Technology
2016.02 - 2018.12
Associate of Applied Science - Information Technology
Borough of Manhattan Community College
- CompTIA A+
- Network+
- Security+
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