Janis Kincannon
Charleston,TN
Summary
Customer-focused and solutions-driven professional with 10+ years of experience delivering high-quality support across consumer goods, logistics, and remote service environments. Adept at managing high-volume interactions, resolving escalations with empathy, and building strong client relationships. Skilled in CRM systems, ERP platforms, and communication tools with proven ability to learn new technologies quickly. Recognized for strong organizational skills, attention to detail, and ability to thrive in fast-paced settings while exceeding performance metrics. Brings cross-functional collaboration, scheduling expertise, and problem-solving capabilities to ensure seamless operations and customer satisfaction.
Client service professional with robust background in delivering high-quality support and fostering client relationships. Known for reliability and adaptability in dynamic environments. Proficient in communication and team collaboration, consistently achieving positive outcomes.
Overview
10
10
years of professional experience
Work History
CLIENT SERVICE REPRESENTATIVE [Part Time]
Certified Languages
Remote
04.2023 - Current
- Delivered high-quality support by connecting clients with interpreters for B2B accounts, ensuring seamless and timely service.
- Led in processing all billing and account information efficiently, contributing to improved client experience and accuracy.
- Handled all the critical customer calls with calm professionalism, resolving complaints effectively to strengthen loyalty.
- Facilitated smooth communication between all the clients and interpreters, ensuring accurate and reliable service delivery.
CONSUMER SERVICE SPECIALIST
Whirlpool Corporation
Cleveland, TN
06.2021 - Current
- Resolved complex customer issues across phone and chat channels with professionalism, earning a 95% positive feedback rate.
- Coordinated with dealers, warranty providers, and logistics to ensure accurate fulfillment, reducing errors and cancellations.
- Improved call handling efficiency by streamlining CRM usage, decreasing average handle time while maintaining service quality.
- Partnered with cross-functional departments to resolve escalations quickly, driving higher customer satisfaction and retention.
- Maintained precision in account setups, updates, and closures, ensuring data accuracy and compliance with company standards.
- Implemented QA review feedback to strengthen personal and team performance, consistently exceeding service standard goals.
OFFICE ASSISTANT
Express Employment
Cleveland, TN
11.2018 - 12.2019
- Led in resolving and processing credit card receipts with over 80% accuracy, improving financial tracking and reporting.
- Spearheaded in accurate resolution of documentation discrepancies within 24 hours, ensuring compliance and data integrity.
- Tremendously reduced processing time by 10% through streamlined document handling and use of software tools.
- Increased business integrity by maintaining confidentiality while managing sensitive administrative and financial records.
OFFICE MANAGER
Speedway Garage Tile
Cleveland, TN
07.2015 - 08.2018
- Developed and streamlined order fulfillment and vendor coordination, enabling 48-hour shipment turnaround times.
- Spearheaded in implementing QuickBooks to manage accounts payable/receivable, improving financial accuracy by 15%.
- Expanded multiple revenue channels by launching e-commerce operations on Amazon, Walmart, and eBay platforms.
- Demonstrated excellent leadership in negotiating vendor agreements that reduced costs without compromising service quality.
- Led in improving all the communication and collaboration across departments, resolving issues more quickly and efficiently.
Education
Office Administration/Business Administration -
Cleveland State Community College
Cleveland, TNSkills
- SAP, Salesforce, QuickBooks, Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft Outlook, Google Workspace (Docs, Sheets, Drive), Phone, Email, Live Chat, Zoom, Slack, Teams, Order Processing, Billing, Documentation Accuracy, CRM Tools, ERP Systems, Data Entry, Account Management
- Customer support
- Call center experience
- Customer focus
- Follow-up skills
- Client relations
- System documentation
- Meeting deadlines
- Complaint handling
- Escalation management
- CRM software
- Database management
- Outbound calling
- Sales documentation
- Account management
- Customer service
- Data entry
- Administrative and office support
- Microsoft office
- Complaint resolution
- Calm and professional under pressure
- Issue and complaint resolution
CORE COMPETENCIES
- Customer Support & Management
- CRM & Salesforce Systems
- Troubleshooting & Problem Solving
- Client Management & Quality Accuracy
- Scheduling & Workforce Coordination
- Healthcare & Provider Outreach
- Cross-Functional Collaboration
- Process Improvement & Efficiency
- Written & Verbal Communication
- Conflict Resolution & De-Escalation
- Data Entry & Documentation Accuracy
- Time Management & Multitasking
Timeline
CLIENT SERVICE REPRESENTATIVE [Part Time]
Certified Languages
04.2023 - Current
CONSUMER SERVICE SPECIALIST
Whirlpool Corporation
06.2021 - Current
OFFICE ASSISTANT
Express Employment
11.2018 - 12.2019
OFFICE MANAGER
Speedway Garage Tile
07.2015 - 08.2018
Office Administration/Business Administration -
Cleveland State Community College