Janis Lausier
Presque Isle,ME
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at CCH Small Firm Services. Expert in customer service and product knowledge, I excel in issue resolution and teamwork, significantly improving service delivery. My approach combines professionalism with efficiency, driving positive outcomes and fostering customer loyalty.
Overview
26
26
years of professional experience
Work History
Cashier
Walmart
10.2021 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Assistant Manager
Circle K
07.2020 - 10.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
Bank Product Specialist/ Customer Service Rep
CCH Small Firm Services
10.2000 - 08.2018
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of given product line.
- Assisted with demonstrations for tax software to showcase functionality.
- Optimized inventory management, ensuring timely availability of products for customers.
- Answered customer phone calls and provided tech support for tax software
- Worked with computer programmers to research issues from support calls
- Contacted IRS and state taxing agencies to retrieve tax return acknowledgement files
- Fixed errors on e-file tax returns for customers
- Worked closely with programmers to build and test support sign-up web pages for bank products
- Tested tax software internally and externally with banking partners getting approval on bank product applications before tax season
- Designed XML documents
- Answered customer service that were escalated bank products
- Collaborated with cross-functional teams to streamline product development processes.
- Liaised between customers and manufacturing to design new product.
- Effectively resolved any potential issues or roadblocks during development process by maintaining clear communication channels among all relevant departments.
Customer Service Representative
Sitel
10.1998 - 10.2000
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School Diploma -
Caribou High School
Caribou, ME06.1997
Skills
- Customer Service
- Customer service excellence
- Patience and Empathy
- Spreadsheet Knowledge
- Work Ethic and Integrity
- Time management skills
- Customer Relations
- Issue Resolution
- Reliability and punctuality
- Professionalism and Courtesy
- Excellent Typing Skills
- Learns new software very quickly
- Multitasking
- Attention to Detail
- Teamwork and Collaboration
Timeline
Cashier
Walmart
10.2021 - Current
Assistant Manager
Circle K
07.2020 - 10.2021
Bank Product Specialist/ Customer Service Rep
CCH Small Firm Services
10.2000 - 08.2018
Customer Service Representative
Sitel
10.1998 - 10.2000
High School Diploma -
Caribou High School