Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Janis Leinwol

Long Beach

Summary

Customer service professional with strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in handling customer concerns and inquiries.

Overview

22
22
years of professional experience

Work History

Senior Customer Service Representative

Signal Transformer
08.2003 - 03.2025
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Escalated issues to proper supervisors when standard processes were not effective.

Education

The Assisum
New York, NY

Skills

  • Customer support
  • Staff training
  • Account management
  • Order fulfillment
  • Escalation management
  • Documentation review
  • Cross-functional collaboration
  • Call center experience
  • Shipping and logistics
  • Policy improvement
  • Understanding customer needs
  • Calm and professional under pressure

Additional Information

Knowledgeable in Microsoft 365

Timeline

Senior Customer Service Representative

Signal Transformer
08.2003 - 03.2025

The Assisum

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