Janis Renaud
Orange,VA
Summary
Dynamic professional with extensive experience in e-commerce operations at Walmart and Giant Food Stores. Proven track record in enhancing customer satisfaction through effective problem resolution and team collaboration. Skilled in training and mentoring, with a strong focus on developing engaging learning materials and achieving operational excellence. Committed to fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Pickup Department
Giant Food Stores
06.2019 - Current
- Oversee the operational side of online grocery. Scheduling, teaching and training.
- On a daily basis focusing on customer satisfaction, which includes filling the order 100% with freshness, limited number of oos, proper subs, and on time delivering.
- Understanding and executing the improvements being made to the benefit of the growing e-commerce.
- Building and maintainingan online grocery experience that customers trust.
Store Asst. Manager
Walmart
09.2018 - 06.2019
- Supervised day-to-day operations of over 100 associates and several department manager in e-commerce to meet performance, quality and service expectations.
- Hiring, associates to fulfill the growing expansion of e-commerce. Scheduling.
- Overseeing e-commerce while still focusing on other parts of the store when needed.
Academy Facilitator
Walmart
06.2015 - 09.2018
- Fostered a positive learning environment by establishing clear expectations in their new role of e-commerce.
- Enhanced comprehension by incorporating real-world examples and case studies into lesson plans.
- Developed engaging curriculum materials, resulting in increased student interest and participation.
- Increased overall course satisfaction among students by consistently evaluating feedback and making necessary adjustments to lessons.
- Established clear learning objectives for each lesson, connecting them to broader curricular goals and ensuring students understood the relevance of course content.
- Designed meaningful project-based assignments that allowed students to apply their knowledge in practical situations while gaining hands-on experience.
- Implemented differentiated instruction strategies to address diverse student needs, leading to improved academic outcomes and increased engagement levels.
- Mentored and trained new managers and department managers, to ensure their successful integration into their new role.
Education
High School Diploma -
Orange County High School
Orange, VASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Active listening
- Problem resolution
- Decision-making
Timeline
Pickup Department
Giant Food Stores
06.2019 - Current
Store Asst. Manager
Walmart
09.2018 - 06.2019
Academy Facilitator
Walmart
06.2015 - 09.2018
High School Diploma -
Orange County High School
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