Summary
Overview
Work History
Education
Skills
Timeline
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Janis Stidham

St. John, Indiana,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Overview

24
24
years of professional experience

Work History

Learning Coach

Indiana Connections Academy
08.2012 - 05.2021
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Supported student learning needs and provided individualized guidance to promote academic goal-achievement.
  • Assisted in development of individualized learning plans for student success.

Patient Service Representative

Franciscan Health
02.2019 - 05.2019
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Patient Service Representative

Community Health Systems, CHS
09.2018 - 04.2019
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Revenue Auditor

Horseshoe Casino
06.2011 - 05.2012
  • Investigated discrepancies discovered during auditing process.
  • Maintained compliance with internal control system.
  • Audited total cash flows and reported revenues daily.
  • Followed established auditing processes to meet internal and regulatory requirements.


Lead Teller

Bank Calumet
05.1997 - 05.2001
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Introduced customers to other bank team members to help meet financial needs.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Education

Bachelor of Science - Nursing

Elmhurst University
Elmhurst, IL

Bachelor of Science - Accounting

Strayer University
Washington DC
12.2009

Skills

  • Problem-Solving Skills
  • Verbal and Written Communication
  • Compliance
  • Student Engagement
  • Time Management
  • Attention to Detail
  • Payment Processing
  • Customer Service
  • Keyboarding
  • Data Entry
  • Complaint Resolution
  • Telephone Etiquette
  • Decision Making
  • Call Handling
  • Effective Communication
  • Payment Collection
  • Cash Handling
  • Regulatory Compliance

Timeline

Patient Service Representative

Franciscan Health
02.2019 - 05.2019

Patient Service Representative

Community Health Systems, CHS
09.2018 - 04.2019

Learning Coach

Indiana Connections Academy
08.2012 - 05.2021

Revenue Auditor

Horseshoe Casino
06.2011 - 05.2012

Lead Teller

Bank Calumet
05.1997 - 05.2001

Bachelor of Science - Nursing

Elmhurst University

Bachelor of Science - Accounting

Strayer University

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Janis Stidham