Janise Castillo
Las Vegas,NV
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
17
17
years of professional experience
Work History
Server
Brewdog LV
10.2022 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Rockhouse Bar and Oakroom
03.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Bogeys B and Grill
03.2021 - 02.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Shift Leader
Chipotle Mexican Grill Inc.
07.2018 - 05.2019
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Checked guests' identification before serving alcoholic beverages
- Assisted with various banquet food stations, set up and service to multiple dining areas
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Caregiver
Caring Angel's
05.2012 - 08.2017
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
- Documented vitals, behaviors and medications in client medical records
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Provided quality care for Dementia and Parkinson's patients
Medical Assistant
Novum Pharmaceutical
09.2007 - 05.2008
- Maintained detailed records of test results by entering data and patient information into computer
- Obtained client medical history, including medication information, symptoms and allergies
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Performed clerical duties, such as word processing, data entry, answering phones and filing
Education
Emergency Medical Technician - Health Education -
Los Angeles Harbor College
Wilmington, CA01.2012
GED -
Lynwood High School
Lynwood, CA01.2005
Medical Assistant Certification - Health Education -
Maric College
Los Angeles, CA01.2005
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Food Running
- Menu Memorization
- Sales expertise
- Supply Restocking
- Table Bussing
Timeline
Server
Brewdog LV
10.2022 - Current
Server
Rockhouse Bar and Oakroom
03.2022 - 10.2022
Server
Bogeys B and Grill
03.2021 - 02.2022
Shift Leader
Chipotle Mexican Grill Inc.
07.2018 - 05.2019
Caregiver
Caring Angel's
05.2012 - 08.2017
Medical Assistant
Novum Pharmaceutical
09.2007 - 05.2008
GED -
Lynwood High School
Medical Assistant Certification - Health Education -
Maric College
Emergency Medical Technician - Health Education -
Los Angeles Harbor College