Janise Ligeralde
Chicago,IL
Summary
An experienced project manager with over ten years of success with high-profile technology companies including AT&T, T- Mobile, United Airlines, and Kraft. Portfolio of a hybrid like skillset including provisioning, project management, and operations. Proactive project team member and tactical planner with the ability to work independently and motivate other team members. Implemented the decommissioning process for the uPOWER project at United Airlines. Part of the transition of the move from Kraft headquarters in Northfield, IL to the AON Building in downtown Chicago. Contributed to the divestiture of AON vs. Alight application migration.. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
12
12
years of professional experience
Work History
Front Office
Hilton Hotel
07.2022 - Current
- Vendor management, checking guests in and out of hotel, sales and marketing for reservations, night audit, liaison with airlines, sales of new products
- Streamlined communication between departments for enhanced operational efficiency and guest experience.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Reviewed and updated customer information in database for accuracy.
- Improved guest satisfaction by efficiently managing front office tasks such as check-ins, check-outs, and reservation management.
Project Manager (Contract Position)
Keno Kozie and Associates
01.2022 - 05.2022
- Managed the managed services department for their customers
- Evaluated each ticket from client and managed the troubleshooting. This would range from 50-100 tickets a day.
- This would include creating the ticket in ServiceNow and scheduling the same
- Proactively managed multiple tickets and projects simultaneously and ensure the engineering group is meeting utilization targets.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Cyber Segment Analyst (Contract Position)
ITW via LaSalle Network
06.2021 - 12.2021
- Provided assessment and analysis of cyber risks then creating security programs and policies that both directly or indirectly mitigated cyber risk at ITW globally
- This included building a capability maturity model and implementing a NIST CSF framework to better assess quantitively the network and cloud
- Provided support to the Cyber Security Framework and policies, and keeps current on emerging trends and threats.
Project Manager (Contract Position)
Fidelity Life
06.2019 - 01.2020
- Implementation for new flash system on company website
- Q&A testing for flash testing
- Created project charters for various upcoming products
- Document gathering and approval for products
- Updated project status and managed project tasks via Jira/Confluence.
Project Manager (Contract Position)
Kraft via Russell Tobin
02.2019 - 06.2019
- Lead the implementation project for the National Label Reform within Kraft-Heinz
- Management of the R&D (research and development team), assignment and management of tasks for graphics and escalation of any major obstacles
- Managed daily updates to various stakeholders on project status via Agile
- Created status spreadsheets and task sheets within Atlas for team
- Created new projects within Agile and saw them through completion
- Maintained vendor management for graphic approvals.
Project Manager (Contract Position)
AON via BrookSource
12.2017 - 03.2018
- BOM review and implementation of SDLC for all applications in an Agile environment
- Managed SQL, Middleware, and Oracle activity in preparation for migration and thereafter
- Provided war room/application provisioning/migration support for SQL, Middleware, and Oracle
- Provided weekly summary reporting and Gantt charts amidst daily delivery of time sensitive tasks.
Project Manager (Contract Position)
United Airlines via Insight Enterprises
11.2015 - 07.2017
- Created BOM for sites and working with the logistics team to ensure that material is properly accounted for and is on site
- Lead the implementation and decom of MLPS circuits and routers
- Management and cutover support for the network engineer and vendors including testing equipment, checking floor plans, and equipment validation
- Created IP workbooks for equipment imaging, circuit removal/replacement
- Issued work orders in Asset Manager for Network engineers/warehouse/Tech support
- Financial tracking s for projects, including manpower labor hours, equipment, and licenses
Sr. Project Coordinator (Contract Position)
Kraft Heinz via JT Telecom
04.2015 - 11.2015
- Implementation of cloud migration, Wi-Fi migration, and upgrades of VOIP Avaya network to Grandstream
- This included maintaining the documentation of all site via Sharepoint, creating IP workbooks cutover, and decom
- Site scheduling in Microsoft Project, including milestones in an installation and cutover process
- Created BOM and ordered the equipment for cutover
- Tracked equipment from site order site survey, installation, go, live, and initiated training
- Worked with the vendor for any site remediation or reschedule
- Tracked and organized issue log, including assigned any action items that the engineering team must resolve.
Project Coordinator (Contract Position)
Goodman Networks via Johnson Group
01.2014 - 06.2015
- Coordinated the decommissioning of Nextel equipment on Sprint towers
- This included obtaining necessary PO's for equipment, scheduling for the CM's, and daily updates
- Also managed the closeouts for each site and the update of billing and asset management.
Jr. Project Manager (Contract Position)
Ericsson Via Networkers
07.2014 - 03.2015
- Managed site launch for Alltel network
- This included customer calls, go or no go calls, site provisioning, managing technical teams, creating schedules and site visit documentation through SharePoint
- Maintained a ticketing system within Sharepoint and created status and numbers within Excel
- Worked with RITC/NOC on a war room bridge
- Provided asset management and QA/QC of material going on site
- Assisted in scheduling and coordinated all aspects of any given project from pre-installation surveys, installations, service calls and customer follow ups as appropriate
- Reviewed close out packages from the vendor.
Logistics Coordinator (Contract Position)
Syncreon Via Allegiance Staffing
05.2012 - 12.2013
- Coordinated the upgrade for T-Mobile 4G sites
- Standard transportation management: assigned an approved service provider for transportation based on carrier matrix
- Updated Site Handler with customer required data per project requirements
- QA/QC of assets before final mile
- Ensured final mile services are set up with proper equipment, including track and trace and coordination
- Updated AMS with appropriate codes, including closures and service failures.
Skills
- ServiceNow
- Jira
- Vendor Management
- Confluence
- Microsoft Office
- Inventory Support
- Project Planning
- Work Planning and Prioritization
- Project Team Coordination
- Technical Support
- Project Management
- IT Infrastructure Management
References
References available upon Request
Timeline
Front Office
Hilton Hotel
07.2022 - Current
Project Manager (Contract Position)
Keno Kozie and Associates
01.2022 - 05.2022
Cyber Segment Analyst (Contract Position)
ITW via LaSalle Network
06.2021 - 12.2021
Project Manager (Contract Position)
Fidelity Life
06.2019 - 01.2020
Project Manager (Contract Position)
Kraft via Russell Tobin
02.2019 - 06.2019
Project Manager (Contract Position)
AON via BrookSource
12.2017 - 03.2018
Project Manager (Contract Position)
United Airlines via Insight Enterprises
11.2015 - 07.2017
Sr. Project Coordinator (Contract Position)
Kraft Heinz via JT Telecom
04.2015 - 11.2015
Jr. Project Manager (Contract Position)
Ericsson Via Networkers
07.2014 - 03.2015
Project Coordinator (Contract Position)
Goodman Networks via Johnson Group
01.2014 - 06.2015
Logistics Coordinator (Contract Position)
Syncreon Via Allegiance Staffing
05.2012 - 12.2013