Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janise Pettigrew

Cordova,TN

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Lead Business Office Associate

CarMax Superstores, inc.
10.2023 - Current
  • Mentor business office associates, assisting associates with development and training, assisting store personnel and departments in their daily functions, and participating in the Manager on Duty Role, including delegating and directing business office workflow and handling customers' concerns.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Improved customer satisfaction with professional communication and prompt resolution of concerns.

Business Office Associate

CarMax Superstores, inc.
02.2023 - 10.2023
  • Provided exceptional customer service in a fast-paced, team-oriented environment, assisted store personnel and all store departments in their daily functions, process paperwork associated with retail/wholesale automobile sales, maintain deal jackets, contact finance companies regarding contracts, managed multiple pay types, including receiving and counting money, distributing funds and preparing deposits and handling of the safe.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed knowledge of company products and services to make suggestions according to customer needs.

Manager II/assisting Operations Manager

amazon
01.2021 - 02.2023
  • Coached, managed, mentored, and developed a team of 90+ Amazon associates, communicated policies to the group and acted as a primary information source for the crew, supported all safety programs and OSHA compliance to ensure a safe work environment, ensured procedures were followed for building security and product loss prevention, developed performance goals and objectives to achieve customer demand and ensure accuracy and quality.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Production Planner

golden bolt
11.2019 - 10.2020
  • Planned and forecasted flow of work for the operations team, collaborated with various team members to process orders in High Jump WMS, allocated stock to demands and waved charges by SKU combo and brand, pulled various reports in WMS to review stock levels, and organized workload, investigated errors and maintained logs, performed VLOOKUP formulas for multiple accounts.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Developed production schedules according to deadlines for existing orders and sales forecasting.
  • Conducted regular reviews of demand forecasts, adjusting production schedules as needed to maintain optimal inventory levels without compromising customer service standards.
  • Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.

Office Administrator

very outdoors
11.2018 - 11.2019
  • Oversaw the management of stock within the warehouse, responsible for data entry and inventory of all supplies, received customer orders, processed receipts, maintained documentation for all orders, used WMS programs to monitor inventory and balance accounts, and assisted with general duties of the warehouse.
  • Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Executive Assistant

MAMCA
02.2018 - 11.2018
  • Performed routine clerical duties, scheduling and coordinating events, travel arrangements, and meetings.
  • Organized and coordinated conferences and monthly meetings.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Wrote reports, executive summaries and newsletters.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.

CUSTOMER SERVICE REPRESENTATIVE

SWIFT TRANSPORTATION
06.2017 - 02.2018
  • Received and booked freight, created weekly and monthly reports, and served as the first point of contact with customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

DISPATCHER & BILLING CLERK

KENAN TRANSPORT
07.2010 - 06.2017
  • Managed more than thirty drivers daily, scheduled loads and maximized drivers’ hours, adjusted forecasted loads, addressed driver communications, processed new hire employees, billed invoices, and processed payroll for 50-plus employees.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Education

Master of Arts - Human Resources Management

Webster University
St Louis, MO
10.2024

Bachelor of Business Administration in Management -

LeMoyne-Owen College
Memphis, TN
05.2020

Skills

  • Customer service
  • Creating pivot tables (V-LOOKUPS)
  • Strong written and oral communication
  • Well organized
  • Analytical Thinking
  • Decision-making capabilities
  • Audit reporting
  • Workflow Coordination
  • Quantitative skills
  • Payroll Processing
  • Data Analysis
  • Workload prioritization
  • Document Preparation
  • Cash Flow Management
  • Operations Management
  • MS Office

Timeline

Lead Business Office Associate

CarMax Superstores, inc.
10.2023 - Current

Business Office Associate

CarMax Superstores, inc.
02.2023 - 10.2023

Manager II/assisting Operations Manager

amazon
01.2021 - 02.2023

Production Planner

golden bolt
11.2019 - 10.2020

Office Administrator

very outdoors
11.2018 - 11.2019

Executive Assistant

MAMCA
02.2018 - 11.2018

CUSTOMER SERVICE REPRESENTATIVE

SWIFT TRANSPORTATION
06.2017 - 02.2018

DISPATCHER & BILLING CLERK

KENAN TRANSPORT
07.2010 - 06.2017

Master of Arts - Human Resources Management

Webster University

Bachelor of Business Administration in Management -

LeMoyne-Owen College

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Janise Pettigrew