Janise Ramirez
Lexington,Kentucky
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 30 pounds. Highly experienced in performing quality inspections and machinery operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Associate
WestRock
06.2015 - 10.2019
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Moved furniture and boxes using utility dolly and truck ramp.
- Assisted in receiving, stocking and distribution of merchandise.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
Assistant Manager
Five Guys
04.2014 - 05.2015
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Call Center Representative
Xerox
08.2013 - 03.2014
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Increased efficiency and team productivity by promoting operational best practices.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Assistant General Manager
Arby's Restaurant
05.2001 - 04.2013
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Managed budget implementations, employee evaluations, and contract details.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Education
Bluegrass Community And Technical College
Lexington, KYHigh School Diploma -
Lafayette High School
Lexington, KY05.2004
Skills
- Triaging
- Attention to Detail
- Financial Acumen
- Issue Resolution
- Leadership Qualities
- Customer Assistance
- Cash Register Operation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Associate
WestRock
06.2015 - 10.2019
Assistant Manager
Five Guys
04.2014 - 05.2015
Call Center Representative
Xerox
08.2013 - 03.2014
Assistant General Manager
Arby's Restaurant
05.2001 - 04.2013
Bluegrass Community And Technical College
High School Diploma -
Lafayette High School