JANISHA BLACKMON
Charlotte
Summary
Human Resources and Operations professional with expertise in employee relations, onboarding, compliance, and administrative leadership. Known for resolving complex HR issues, supporting organizational culture, and managing high-volume documentation with accuracy. Background spans HR management, estate processing, mortgage underwriting, and customer service. Recognized for excellent communication, empathy, and the ability to build trust with employees, leadership, and external partners.
Overview
10
10
years of professional experience
Work History
Administrator / Assistant HR Manager
S&S Personal Care Agency
10.2022 - Current
- Lead daily HR operations, including employee relations, conflict resolution, performance management, and policy enforcement.
- Serve as a trusted advisor to leadership on sensitive and confidential HR matters, ensuring fair and consistent decision-making.
- Oversee full-cycle recruitment, including job postings, candidate screening, compensation recommendations, hiring proposals, and onboarding.
- Facilitate new-hire orientation and on-the-job training programs to strengthen employee readiness and retention.
- Reduced new-hire onboarding time by 45% by streamlining paperwork, scheduling, and training workflows.
- Ensure organizational compliance with federal, state, and local employment laws, as well as internal policies and procedures.
- Develop and mentor HR team members, promoting a collaborative, high-performance culture.
- Maintain accurate HR documentation, personnel files, and reporting to support audits and regulatory requirements.
Research/Remediation Analyst
Wells Fargo
11.2018 - 12.2023
- Provided specialized support to families and representatives managing deceased customer accounts, ensuring accuracy, empathy, and regulatory compliance.
- Collaborated with cross-functional partners across the enterprise to resolve complex estate-related issues and streamline customer experiences.
- Demonstrated deep knowledge of estate rules, documentation requirements, and internal procedures, serving as a subject-matter resource for peers.
- Identified process gaps and escalated concerns appropriately to mitigate risk and improve workflow efficiency.
- Reviewed financial documents, postings, and account records for accuracy, proper coding, and adherence to compliance standards.
- Communicated clearly and compassionately during highly sensitive situations, building trust with customers and internal partners.
- Took ownership of case resolution, ensuring timely follow-up, documentation, and adherence to service-level expectations.
Estate Deputy Clerk
Mecklenburg County Clerk of Superior Court
05.2016 - 10.2018
- Supported estate administration by processing legal documents, managing case files, and ensuring compliance with statutory requirements.
- Prepared, reviewed, and executed official documents in the Clerk's absence to maintain continuity of operations.
- Assisted attorneys, executors, and the public by providing accurate information regarding estate procedures and documentation.
- Maintained detailed records, tracked case progress, and ensured timely submission of documents for signature and execution.
- Coordinated with external partners and vendors to support efficient office operations and customer service.
- Delivered high-quality clerical support including data entry, correspondence, document management, and office equipment operation.
Education
Business Administration & Mortgage Underwriting
Central Piedmont Community College
Skills
- Certified Notary Public
- Certified Notary Signing Agent
- Certified Mortgage Underwriter
- Human Resources & Leadership
- Employee Relations
- Conflict Resolution
- Performance Management
- Onboarding & Training
- HR Policy Implementation
- Disciplinary Procedures
- HR Compliance
- Administrative & Technical
- Microsoft Office (Word, Excel, Access, Outlook, SharePoint)
- Salesforce
- CIMS
- SARS
- LOS
- Loan Prospector
- Records Management
- Documentation
- Data Entry
- Reporting
- Financial, Legal & Underwriting
- Mortgage Underwriting (Conventional, FHA, VA, Jumbo, HELOC, Non-Conforming)
- Loan Processing & Research
- AML
- OFAC
- BSA Patriot Act Compliance
- Estate Documentation & Case Management
- Strong Attention to Detail
- Confidentiality
- Problem-Solving
- Excellent Communication
- Customer Service
- High-Volume Workflow Management
Timeline
Administrator / Assistant HR Manager
S&S Personal Care Agency
10.2022 - Current
Research/Remediation Analyst
Wells Fargo
11.2018 - 12.2023
Estate Deputy Clerk
Mecklenburg County Clerk of Superior Court
05.2016 - 10.2018
Business Administration & Mortgage Underwriting
Central Piedmont Community College