JANISHA BLACKMON
Carolina,NC
Work Preference
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Expertise ranging from basic processing, loss mitigation, underwriting and quality control.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrator/Assistant HR Manager
S&S Personal Care Agency
10.2022 - Current
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Supervised and mentored direct reports and developed talented HR teams.
Research/Remediation Analyst
Wells Fargo
12.2019 - 08.2021
- Takes ownership and personal accountability to support and deliver stellar service
- Works with leadership, team, and across the company to remove obstacles and identify opportunities to improve the experience for the deceased customer’s family member/representative
- Builds relationships with Line of Business partners across the Enterprise to better collaborate to assist our customers’ family members/representatives
- Communicates with empathy during highly stressful and sensitive situations; is compassionate and acknowledges emotions
- Develops expertise and remains current in knowledge of estate rules and documentation requirements across the enterprise; viewed as an estate expert
- Pro-actively asks questions and seek information if unsure of rules/policies/procedures and appropriately escalates questions/concerns/issues
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Senior Loan Processor
First State Bank of Barboursville
05.2016 - 11.2019
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handle escalated or complicated research requests as needed
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Estate Deputy Clerk
Mecklenburg County, Clerk Of Superior Court
05.2016 - 10.2018
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Maintained mutually beneficial relationships with external partners and vendors to facilitate efficient operations.
Customer Relationship Manager III
Bank of America
10.2011 - 11.2015
- Underwriting System responses to ensure compliance with investor requirements. Communicate loan status to all designated parties on a regular basis
- Analyze loan conditions for conventional and government loan programs to ensure compliance with investor specifications
- Conduct all activities in conformity with all federal, state and local laws, rules and regulations applicable to the Company and the mortgage operations loan products
- Worked closely with underwriters and other vendors to ensure credit worthiness and meet bank SLAs
- Prepared loan modifications, updated and monitored accounts for trial payments ,including lengthy repayment plans and special forbearance
Education
Business Administration And Mortgage Underwriting
Central Piedmont Community College
Charlotte, NC12.2018
Skills
- Accurate Records and Reports
- File and Records Management
- Onboarding, Training and Development
- Administering Disciplinary Procedures
- HR Legal Compliance
- Jr Underwriting also researching and processing loans
- Conforming, Non-Conforming, Conventional, HELOC, Jumbo, Bankruptcy, FHA, VA, loans
- Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Outlook, Microsoft SharePoint, Sales Force A highly organized professional demonstrating strong attention to detail with quality being top priority Sys out Archival and Retrieval System (SARS), Customer Information Managements Systems (CIMS),Loan Origination System (LOS), Loan Prospector -AML Knowledgeable of laws applicable to money laundering, including the Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting Research Analyst
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues with attendance and scheduling which led to a successful compliance, time tracking, scheduling and adherence.
Certification
- Certified Notary Public
- Certified Notary Signing Agent
- Certified Mortgage Underwriter
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrator/Assistant HR Manager
S&S Personal Care Agency
10.2022 - Current
Research/Remediation Analyst
Wells Fargo
12.2019 - 08.2021
Senior Loan Processor
First State Bank of Barboursville
05.2016 - 11.2019
Estate Deputy Clerk
Mecklenburg County, Clerk Of Superior Court
05.2016 - 10.2018
Customer Relationship Manager III
Bank of America
10.2011 - 11.2015
Business Administration And Mortgage Underwriting
Central Piedmont Community College