Janisha Charlot
Stockton,CA
Summary
Medical Administrative Assistant with extensive hands-on experience in providing administrative support to complex medical groups and health clinics. Skilled in managing front office functions, including customer service, patient appointments, billing and collections and records management. Success in optimizing delivery of care by automating charting systems and continuously measuring performance metrics. Seeking to take next career step in health administration with a respected organization dedicated to providing high-level to diverse patient populations.
Energetic Appointment Clerk with 18 years of experience working in structured call center environments. Adept at data entry, setting appointments based on customers' convenience and handling any complaints or discrepancies. Excellent phone etiquette and administrative skills.
Overview
23
23
years of professional experience
Work History
Appointment Clerk
Kaiser Permanente
Stockton
02.2006 - Current
- Accept incoming phones calls for the department of Radiology, Making outgoing calls to schedule appointments, Schedule appointments, Specialty procedure scheduling, EHR management, Checking patients charts, Order patients labs as needed, Register incoming patients
Medical Receptionist
Dr. Scott and Dr. Washington Family Practice
Santa Clara
06.2001 - 10.2004
- Patient Check-in, Copayment collection, Assist in rooming patients, Explanation of benefits to patients, Manage of petty cash
Education
Associates of Science - Health Care Administration
University of Phoenix
01.2018
Skills
- EMR and EHR Management
- Program Management
- Workflow optimization
- Schedule Management
- Medical terminology
- Performance metrics
- Goal-Oriented
- Customer service experience
- Excellent Phone Demeanor
- Calendar Management
- Personal service background
- Professional phone etiquette
- Appointment confirmation
- Insurance Verification
- Administrative duties
- Strong Organization
- Clerical duties
- Computer Skills
- Critical Thinking
- Call Schedule Distribution
- Attention to Detail
- Schedule Coordination
- Data Entry
- Patient Registration
- Production Schedules
- Teamwork and Collaboration
- Meeting Scheduling
Timeline
Appointment Clerk
Kaiser Permanente
02.2006 - Current
Medical Receptionist
Dr. Scott and Dr. Washington Family Practice
06.2001 - 10.2004
Associates of Science - Health Care Administration
University of Phoenix