Janisha Whitlow
Inglewood,CA
Summary
Diligent operations supervisor with 3 years of experience managing, scheduling and overseeing employees. Highly knowledgeable expert in production with proven methods for improving efficiency. Priority on employee safety in fast-paced environment. Successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
12
12
years of professional experience
Work History
Supervisor of Distribution Operations
USPS, United States Postal Service
Bell Gardens, CA
04.2016 - Current
- Ensured efficient and cost-effective distribution of goods by managing inventory, personnel, and resources.
- Directed the maintenance and repair of all distribution equipment to ensure safe operations.
- Developed and implemented safety procedures for employees handling materials in the warehouse.
- Monitored daily operations to ensure compliance with established policies and procedures.
- Supervised staff in loading, unloading of trucks, receiving, shipping of merchandise, and other tasks related to distribution activities.
- Created monthly performance reports to track departmental progress towards goals and objectives.
- Assigned tasks to workers based on their skill sets and monitored their performance levels.
- Resolved conflicts between customers, suppliers, vendors, and employees in a professional manner.
- Evaluated existing processes for efficiency gains while maintaining high standards of quality control.
- Provided leadership through coaching, mentoring, motivating team members towards achieving goals.
Security Officer
Securitas Security Services USA
Los Angeles
11.2014 - 02.2016
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Documented security-related situations and submitted in-depth reports to superiors.
Receptionist
Greater South Bay Home Health
Torrance
08.2012 - 12.2014
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Verified visitors' identification cards before allowing access to the building.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Created badges for temporary personnel who entered the building on a daily basis.
- Updated and recorded customer or client information to maintain accounts.
Education
Associate of Arts -
El Camino College
Torrance, CA07-2012
High School Diploma -
Carson Senior High School
Carson, CA06-2009
Skills
- Operational Efficiency
- Delegation capabilities
- Customer service focus
- Warehouse Operations
- Employee Training
- Scheduling expertise
- Punctual and Reliable
- Handling Customer Complaints
- Tech-Savvy
- Security Screenings
- Incident Reporting
- Investigation documentation
Timeline
Supervisor of Distribution Operations
USPS, United States Postal Service
04.2016 - Current
Security Officer
Securitas Security Services USA
11.2014 - 02.2016
Receptionist
Greater South Bay Home Health
08.2012 - 12.2014
Associate of Arts -
El Camino College
High School Diploma -
Carson Senior High School