Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janishka Cruz-Mendoza

Chicago,IL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Tropical Smoothie Cafe
03.2022 - 09.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Formulated policies and procedures to streamline operations.
  • Developed and maintained relationships with customers and suppliers through account development.

Cashier

Walmart
04.2019 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.

Food Line Leader

Dominos
03.2018 - 02.2019
  • Maintained service standards within food line operations and deployed coaching sessions and motivational recognitions.
  • Assisted food services manager in maintaining food and beverage costs.
  • Listened to and understood concerns and issues raised by food line members and guests.
  • Followed up on accidents, problems and guest complaints in food line area and within overall food and beverage department.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled food costs and managed inventory.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Monitored food inventory and supplies to prevent waste.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Served consistent portions following recipes and control standards.

Waitress

Hooters Restaurant
03.2016 - 04.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

High School Diploma -

William Howard Taft High School
Chicago, IL
03.2017

Skills

  • Client Account Management
  • Staff Training
  • Total Quality Management
  • Menu Planning
  • Staff Development
  • Employee Scheduling
  • Market Analysis
  • Verbal and Written Communication
  • Food Preparation and Safety
  • Sales Expertise
  • Sales Team Development
  • Staff Management
  • Inventory Control
  • Coaching and Mentoring
  • Packaging and Sanitation
  • Team Leadership
  • Supervision and Training
  • Analytical Skills
  • Team Training
  • Time Management
  • Communication Skills
  • Budget Administration
  • Safety Protocols
  • Staff Motivation
  • Top Talent Recruiting, Hiring and Retention
  • Customer Experience
  • Event Management
  • Sales Promotion
  • Leadership
  • Purchasing
  • Staffing
  • Purchasing and Planning

Certification

Food Safety Handler

Food Safety Management

Timeline

General Manager

Tropical Smoothie Cafe
03.2022 - 09.2023

Cashier

Walmart
04.2019 - 03.2022

Food Line Leader

Dominos
03.2018 - 02.2019

Waitress

Hooters Restaurant
03.2016 - 04.2018

High School Diploma -

William Howard Taft High School
Janishka Cruz-Mendoza