Janissa Ashley Rose Lascano

Experienced automotive receptionist skilled in customer service, scheduling, and administrative tasks. Collaborates with sales and service teams for smooth operations.

- Welcomed and assisted customers, directing inquiries and managing calls effectively.

- Scheduled appointments, coordinated with departments for efficient service.

- Managed reception area cleanliness and organization for customer comfort.

- Managed administrative tasks, supported departments with paperwork inquiries.

Experienced Dunkin' Donuts supervisor adept at leading teams, maintaining quality standards, and optimizing operations for customer satisfaction.

- Oversaw daily operations of a Dunkin' Donuts franchise, ensuring adherence to company standards.

- Managed and motivated team members to deliver excellent customer service.

- Delegated tasks and responsibilities effectively to optimize workflow.

- Maintained inventory levels and handled cash transactions accurately.

- Resolved customer inquiries and complaints promptly and professionally.

- Collaborated with management to implement strategies for improving productivity and profitably.

Experienced Manager adept at overseeing daily operations, optimizing service quality, and achieving business objectives in a fast-paced environment.

- Led daily operations to ensure top-notch service and customer satisfaction.

- Trained staff and maintained high performance standards.

- Manages inventory, controlled costs, and ordered supplies.

- Enforced safety and sanitation protocols for food and business quality.

- Scheduled and managed staffing levels efficiently.

- Addressed customer complaints promptly.

- Collaborated with cooperate and regional management.

- Conducted performance evaluations and provided feedback to staff.