Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Janisse Allen

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Volunteer

Campus Clean
07.2018
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Worked in team environment to maintain high levels of productivity.

Physical Therapist Technician/Medical Receptionist

Hands-on Physical Therapy
08.2023 - Current
  • Communicated pertinent results, progress, or challenges to target and restore mobility for patients.
  • Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
  • Researched and stayed abreast of current treatment modalities by attending professional development opportunities.
  • Conducted clinical assessment and evaluation to determine patient needs.
  • Assisted with reception duties like scheduling patients, insurance, and completing follow up calls.


Recruitment Manager

Alabama A&M
01.2019 - Current
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Assist parents and recruits with check-in at hotels and other activities during the weekend of events that have been planned
  • Decorate different venues for football recruiting
  • Organize recruits profiles and film

Physical Therapy Receptionist

Physical Therapy
05.2023 - 08.2023
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Helped patients complete necessary medical forms and documentation.

Student Athletic Trainer

Alabama A&M
08.2019 - 05.2023
  • Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
  • Prescribed treatments such as rest, ice, compression, and elevation.
  • Communicated with head trainer and doctors about patient needs.
  • Evaluated and triaged athletic injuries for doctor.
  • Devised rehabilitation and exercise plans to aid healing, build strength and prevent further injury.
  • Applied therapeutic modalities and procedures to treat injuries.
  • Implemented kinesiology taping to improve joint range of motion and reduce inflammation.

Campaign Office Assistant

Non Profit Organization
05.2022 - 08.2022

• Operated variety of standard office equipment to complete high-volume administrative projects.

• Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.

• Maintained composure in dealing with conditions of urgency and in pressure situations.

  • Reviewed and used data to make recommendations to improve campaign performance, media touchpoints and journey.

• Sought and provided information to help campaigns determine position in marketplace.

  • Managed daily data entry and kept clerical information accurate and up-to-date.

CA Intern

iCare Spine & Rehabilitation Center
06.2021 - 08.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed massages, used rolling bed, and mechanical traction.
  • Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Education

Bachelor of Science - Biology

ALABAMA A&M UNIVERSITY
Huntsville, AL
05.2023

Skills

  • Patient Care
  • Taping
  • Conflict Resolution Skills
  • Critical Thinking
  • Injure Prevention
  • Google Software
  • Microsoft Office
  • Community Engagement
  • Computer Skills
  • Data Entry
  • Telephone Etiquette
  • Recordkeeping
  • Customer Service

Awards

  • Honor Roll Award 2018-2022
  • Awarded Normalite Scholarship
  • Awarded Heritage Gold Scholarship
  • Awarded Scholar Scholarship

Timeline

Physical Therapist Technician/Medical Receptionist

Hands-on Physical Therapy
08.2023 - Current

Physical Therapy Receptionist

Physical Therapy
05.2023 - 08.2023

Campaign Office Assistant

Non Profit Organization
05.2022 - 08.2022

CA Intern

iCare Spine & Rehabilitation Center
06.2021 - 08.2021

Student Athletic Trainer

Alabama A&M
08.2019 - 05.2023

Recruitment Manager

Alabama A&M
01.2019 - Current

Volunteer

Campus Clean
07.2018

Bachelor of Science - Biology

ALABAMA A&M UNIVERSITY
Janisse Allen