Janisse Quevedo

• encouraging co workers to work as a team, be flexible as much as possible
• creating a positive environment through changes within the company
• answering questions/concerns for the team at all times in person and via Slack
• joining leadership meeting every other week, collaborating as needed
• schedule scrubbing as needed
• assigning and scheduling patients with appropriate care team
• health coach meetings as requested to discuss changes, needs, update on quality scores, and open discussion to better patient care/needs
• keeping track of health coach when working at home, making sure tasks are being done, helps with phones as needed/voicemails, referrals, orders, etc.
• collaborated in creating ordering supply sheet to refer back on when office manager or lead are not in office
• collaborated directly with office manager to create a receipt binder for received supplies
• problem solve one on one with team members as needed
• as a lead, i have adapted to changes very well and helped co workers and will continue to do so through the process
• currently collaborating with lab tech to see what's working and what's not for better patient care/needs
• collaborating with other health coaches for training new staff as needed
• role consists of working directly with providers in charge of more than 260 patients.
• Assists in prevention markers making sure patients are meeting prevention needs. Assists in sending orders, referrals, processing prior authorization, scheduling patients, front desk, answer phones at one point.
• Engage and empower patients to make lifestyle choices. Building relationships with patients and family members
• Complete vitals signs at every visit
• Complete EKG's, lab work including but not limited to POC A1C, INR's, restocking/order lab supplies as needed
• Assure EKG and AED machine work properly
• Provide patients education regarding chronic conditions as needed
• Proving lab results after reviewed by providers
• Outbound communications including but not limited to email, texting
• Sharing new ideas with team members
• Leading huddle as needed as well as communicating announcements with the team
• Event planning as needed for example: mammogram bus, flu clinic, Covid clinic.
• Created a book club for patients prior to being promoted to Health Coach role
• Review medical records/request medical records as needed
• Train new team members as needed

• Responsible for making inbound/outbound calls,
• Greeting patients to practice upon arrival, communicating arrival to the team, making sure paperwork is filled out. Communicating with new prospects and giving them tours of practice when necessary
• Assisting Team Manager with Office work such as ordering office supplies, room stocking when needed
• Withdrawing blood when necessary and assisting in laboratory duties
• Medical Records Request when required, booking appointments, sorting incoming faxes, assigning tasks to Health Coaches when necessary, triaging calls, scanning documents into patients file, sending faxes
• Vital signs
• EKG's
• Customer service oriented

Responsible for administering medication to 40+ clients.

• M.A.R charting for all client medical documentation and procedures.
• Administering H2O, medication, and feeding via g-tube
• In charge of daily protocol for clients.
• Assist with ambulatory care, transferring, toileting, feeding, turning, and positioning clients.
• Assist in the nurse room materials and medication intake.

Assisted customers with directions, maps, local area information

• Answer phones to assist customers with questions or concerned
• Greeted customers and maintained a clean area
• Used company approved sales and service techniques when determining customer needs
• rental agent experience