Janita S Lambert
Everett,MA
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
11
11
years of professional experience
Work History
Child Care Provider
Self Employed
02.2015 - 03.2017
- Developed lessons and activities to promote children's physical and emotional development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Assisted in potty training and toilet hygiene.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Provided support and guidance to children in conflict resolution.
- Implemented daily routines and activities to stimulate and engage children.
- Assisted children with homework and school projects, enhancing academic support.
- Monitored children's activities to verify safety and wellbeing.
- Maintained clean and organized classroom, ensuring conducive learning environment.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Office Coordinator
Hair Club
02.2022 - 05.2022
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Coordinated company events, fostering team building and boosting overall morale.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Driver
Amazon
02.2021 - 01.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Reduced delivery times with careful planning and route optimization.
- Drove safely in various weather and road conditions to avoid accidents.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Supervisor
CVS
01.2020 - 01.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Fundraiser
Clean Water Action
06.2019 - 01.2021
- Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors
- Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals
- Determined potential donors through research
- Raised funds by coordinating events
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Planned and implemented fundraising events.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
Supervisor
California Taco Shop
01.2019 - 01.2021
- Operate cash register, collect payments and provided accurate change
- Accept cash and credit card payments, issue receipts and provide change
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
Shopper
Amazon
01.2020 - 11.2022
- Shopped at the customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to the exact location specified.
- Followed application instructions closely and reviewed deliveries to minimize errors
- Bagged groceries carefully to keep products in perfect condition
- Separate fragile products
- Communicate with customer to confirm clarity of order shopped at additional stores if necessary and expedited order transfer to delivery driver
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Backstage Crew Member
Macy's
03.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Addressed customer needs and made product recommendations to increase sales.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Increased sales of promotional items by informing customers about current offers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Client Service Coordinator
MyEyeDr
04.2023 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Created customer support strategies to increase customer retention.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
Education
Certification - Business Administration and Management
Year Up
Providence, RIAssociate - Business Administration
Ccri
Providence, RI05.2020
High School Diploma -
Hope High School
06-2018
Skills
- Bilingual/Multilingual
- Cultural adaptability
- Friendly, positive attitude
- Customer service
- Problem-solving
- Computer skills
- Critical thinking
- Organizational skills
- Calm under pressure
- Problem resolution
- Teamwork and collaboration
- Time management
- Collaborative leadership
- Event planning
- Fundraising campaigns
- Organization and time management
Websites
Awards
2018 Scholarship, 2018 Scholarship, High School Honor Roll, CPR Certification
Languages
English
Full Professional
Spanish
Professional Working
Papiamentu
Native or Bilingual
Hattian Creole
Limited Working
Timeline
Client Service Coordinator
MyEyeDr
04.2023 - Current
Office Coordinator
Hair Club
02.2022 - 05.2022
Driver
Amazon
02.2021 - 01.2022
Supervisor
CVS
01.2020 - 01.2021
Shopper
Amazon
01.2020 - 11.2022
Fundraiser
Clean Water Action
06.2019 - 01.2021
Supervisor
California Taco Shop
01.2019 - 01.2021
Backstage Crew Member
Macy's
03.2018 - 08.2019
Child Care Provider
Self Employed
02.2015 - 03.2017
Associate - Business Administration
Ccri
Certification - Business Administration and Management
Year Up
High School Diploma -
Hope High School
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