Janita Hunter
Thousand Oaks,CA
Summary
Motivated self starter with an ability for learning and implementing new skills quickly. Dynamic professional with over 20 years of customer service experience, specializing in appointment scheduling, data entry, and patient preparation. Proficient in Microsoft Word, Excel, and Outlook, with a strong technical skill set that enhances operational efficiency. Cooperative team member, fast learner and recognized for exceptional customer service skills, consistently demonstrating poise and warmth in interactions with patients and medical professionals. Additionally, possesses over 5 years of expertise in medical billing, complementing a well-rounded background in healthcare administration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Biller/Receptionist
Dr. Marc Lavin, M.D. / Dr. Gary Nudell, M.D.
08.2022 - Current
- Operations Oversight
- Open/Close Office
- Claims Processing
- Electronic Billing (Ensora, OfficeAlly, TotalMD, MedGen, Athena Health)
- Patient Communication ( Phone, Text, Email)
- Data Entry and Management
- Insurance Verification (Medicare, PPO, HMO, POS)
- Denial Management
- Posting Payments/Adjustments
- Technical Proficiency (ICD, CPT HCPCS)
- Appointment Scheduling
- Shipping Lab Specimens
- Rooming Patients
- Advanced Administration Duties
- Knowledge of HIPAA Regulations
- Checking Patient In/Out
- Collecting all Payments
- + so much more
Office Manager
David Lee Acupuncture
09.2017 - 06.2022
- Bookkeeping
- Accounts Payable / Accounts Receivable
- Collection of payments
- Insurance Verification
- Customer Service
- Complete and thoroughly document all accounts accurately
- Handling of authorizations, submissions, and follow-ups for all insurance payors (HMO, PPO, and POS)
- Knowledge of ICD-10 and CPT coding.
- Electronic Billing - Office Ally
- Ordering of all supplies for the office
- Supervised office staff
- Supported and trained staff
- Handled direct administrative issues
- Greeted visitors
Intake Specialist
Alert Communications
03.2016 - 09.2017
- Answer incoming calls.
- Pre-qualifying or disqualifying caller for the attorney.
- Go through intakes with potential clients to determine their needs.
- Direct clients to appropriate services.
- Data entry in Startel.
Office Nurse / Manager
Reginald A Coates, MD Inc
02.2013 - 05.2016
Education
High school or equivalent -
John Muir Charter School
San Luis Obispo, CAMedical Assistant - Certificate
Concorde Career College
North Hollywood04.2012
EMT - Emergency Medical Technician
Conejo Valley Adult School
Thousand Oaks, CA09.2001
Skills
- Electronic Health Records (EHR) Management
- Medical Terminology Proficiency
- Healthcare Billing and Coding
- Appointment Scheduling Software
- Insurance Verification and Processing
- Medical Office Procedures
- Basic Clinical Knowledge
- Health Information Technology (HIT) Usage
- Customer Relationship Management (CRM) Software
- Data Entry and Typing Accuracy
- Conflict Resolution
- Empathy and Compassion
- Effective Communication
- Active Listening
- Patience and Tolerance
- Professionalism and Poise
- Adaptability and Flexibility
- Problem-Solving and Critical Thinking
- Time Management and Organization
- Teamwork and Collaboration
- Cultural Competence and Sensitivity
Certification
Non-CDL Class C Driver's License
Personal Information
- Willing To Relocate: California
- Driving License: Non-CDL Class C
- Availability: California
Timeline
Medical Biller/Receptionist
Dr. Marc Lavin, M.D. / Dr. Gary Nudell, M.D.
08.2022 - Current
Office Manager
David Lee Acupuncture
09.2017 - 06.2022
Intake Specialist
Alert Communications
03.2016 - 09.2017
Office Nurse / Manager
Reginald A Coates, MD Inc
02.2013 - 05.2016
EMT - Emergency Medical Technician
Conejo Valley Adult School
High school or equivalent -
John Muir Charter School
Medical Assistant - Certificate
Concorde Career College