Janita Wooden
Houston,TX
Summary
Highly adept Grant manager with proven grant writing expertise and GPC certified. Wrote several successful grants for growing non-profit organizations and contributed to expansion of beneficial community services. Excellent communications and organizational skills leading to desirable results.
Overview
27
27
years of professional experience
Work History
Grant Writer
Bsharp Foundation
01.2021 - Current
- Maintained compliance with funder requirements by diligently monitoring project progress and submitting timely reports.
- Strengthened partnerships between organizations by coordinating joint grant applications for collaborative projects or programs.
- Contributed to a positive organizational culture by promoting open communication, teamwork, and shared success in fundraising efforts.
- Reinforced organizational reputation for accountability, preparing detailed and timely grant reports that demonstrated impact and stewardship of funds.
- Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources for low income families,homeless, and underserved communities.
Tier 1 Technical Assistant
Xerox
02.2016 - 10.2024
- Troubleshoot issues with Apple products, worked through issues related to the internet/service and modems
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Assisted customers utilizing Mobi remote Desktop
- Booked Genius bar appointments, took orders for Apple products, assisted with customer warranties
- Updated supervisor on status of projects.
- Gathered, organized and distributed technical documentation.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
Lead Guest Hostess
AAA Parking
01.2015 - 12.2019
- Company Overview: Hyatt Regency GWCC
- Took money in the form of cash credit card or check
- Guest check out using OPERA/Micros
- Enter reservations, assisted guest with hotel request, resolved guest issues
- Greet guest, provided directions to events, conducted orientation, trained new event staff as AAA Ambassadors
- Hyatt Regency GWCC
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Customer Service Representative
Upstate Home Service
01.2003 - 12.2014
- Handled customer inquiries, complaints, billing questions and payment extension/service requests
- Calmed angry callers, repaired trust, located resources for problem resolution and designed best-option solution
- Placed new orders upgraded existing accounts
- Interfaced daily with internal partners in accounting, field services, new business, and operations division
Travel Agent Vacation Sales Specialist
Air Jamaica Vacations
01.1998 - 12.2002
- Sold booked vacation packages to the Caribbean
- Assisted clients with laws regulations overseas
- Handled customer calls and complaints, assisted with air hotel transportation
Education
Certified Mediator - Counseling
Monroe Community College
Rochester, NYBachelor’s Degree - Hospitality Management, Restaurant & Hotel Services
Bryant And Stratton College
01.2016
Certified Computer Business -
Southern Tech
06.1999
Skills
- Administrative skills
- Document processing
- Strong research skills
- Report writing skills
- Budget development
- Compliance
- Technical diagnosis
- Network configuration
- Hardware maintenance
- Adaptability and flexibility
- Customer service
- Computer proficiency
References
- Charles Walker, Youth Build Urban League, 770-851-4853
- Karen Pardon, Manager The Lamb Design Co., 404-362-7412
- Shana Goodson, Mentor Andrew Young Foundation, 585-490-0072
- Dwight Blackman, Manager Upstate Home Service, 585-509-0639
Affiliations
- Urban League Atlanta Guild
Timeline
Grant Writer
Bsharp Foundation
01.2021 - Current
Tier 1 Technical Assistant
Xerox
02.2016 - 10.2024
Lead Guest Hostess
AAA Parking
01.2015 - 12.2019
Customer Service Representative
Upstate Home Service
01.2003 - 12.2014
Travel Agent Vacation Sales Specialist
Air Jamaica Vacations
01.1998 - 12.2002
Certified Mediator - Counseling
Monroe Community College
Bachelor’s Degree - Hospitality Management, Restaurant & Hotel Services
Bryant And Stratton College
Certified Computer Business -
Southern Tech