Janitzia Fonseca
Aurora,CO
Summary
Results-driven supervisor with expertise in quality control, employee training, and inventory management. Proven ability to enhance customer satisfaction and ensure compliance with health regulations while leading diverse teams.
Overview
5
5
years of professional experience
Work History
supervisora de control y calidad
nani cafe
masaya, nicaragua
02.2019 - 05.2024
- Supervised daily operations and staff activities in a busy café environment.
- Trained new employees on customer service and café procedures.
- Managed inventory levels and coordinated supply orders for café essentials.
- Ensured compliance with health and safety regulations throughout the café.
- Developed schedules to optimize staff coverage during peak hours.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Monitored food preparation standards for quality and consistency.
- Collaborated with team members to create a positive work atmosphere.
- Directed and supervised team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Trained new employees on company policies and procedures.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Developed strategies to improve team performance and productivity.
- Implemented quality control measures, significantly reducing error rates.
- Negotiated with suppliers to secure cost-effective resources.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Education
Tecnico Administrativo Y Control De Calidad - Tecnico En Administracion
Inatec
Masaya,NIC11-2015
Skills
- Employee training
- Quality control
- Inventory management
- Scheduling coordination
- Health compliance
- Customer relationship management
References
References available upon request.
Timeline
supervisora de control y calidad
nani cafe
02.2019 - 05.2024
Tecnico Administrativo Y Control De Calidad - Tecnico En Administracion
Inatec