Janixa Medina
Plantation
Summary
Accomplished Customer Service Executive with extensive experience in effectively managing customer inquiries and resolving complaints. Expertise in boosting customer satisfaction and optimizing processes to enhance operational efficiency. Proven leader in training and developing high-performing customer service teams, contributing to significant improvements in performance and productivity.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Affluent Financial Services
Fort Lauderdale
02.2023 - Current
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Identified opportunities for process improvement within the customer service department.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Communicated effectively with team members to ensure timely response times for customers.
- Strengthened customer connections by offering well-informed recommendations on products and services.
- Enhanced customer interaction through courteous and specialized telephone communication.
- Ensured that all customer queries were handled quickly and professionally.
Customer Support Specialist
Comcast
Fort Lauderdale
06.2020 - 02.2023
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Participated in team meetings to discuss strategies for improving customer experience.
Customer Service Representative
TMOBILE
Fort Lauderdale
01.2019 - 06.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Lincoln High School
Yonkers06-2012
Skills
- Customer service
- Database management
- Technical support
- Communication skills
- Process improvement
- Customer relationship management
- Attention to detail
- Time management
- Appointment coordination
- Online chat and email
- Account management
- Follow-up strategies
Timeline
Customer Service Executive
Affluent Financial Services
02.2023 - Current
Customer Support Specialist
Comcast
06.2020 - 02.2023
Customer Service Representative
TMOBILE
01.2019 - 06.2020
High School Diploma -
Lincoln High School
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