Summary
Overview
Work History
Education
Skills
Timeline

Janiya Augustin

Covington,GA

Summary

Committed to delivering outstanding service and unparalleled support, dedicated to ensuring customer satisfaction. With a deep understanding of customer service best practices, exceling at finding innovative solutions to effectively address customer needs. Proficient in utilizing a range of strategies, striving to provide exceptional service that exceeds expectations.

Overview

3
3
years of professional experience

Work History

WAREHOUSE TEAM LEAD

Addeco
01.2024 - 03.2024
  • Lead a team of 6 or person responsible for production and accuracy of product delivery, count, etc and paperwork
  • Candidates must have the ability to lift up to 50 lbs., stand and walk around the warehouse for an entire shift, and have the flexibility to work overtime as needed
  • RF scanners to receive new shipments, hand pick orders, and transport products within a warehouse environment.
  • Trained employees on equipment operation and safety protocols.

WAITRESS

Waffle House
01.2024 - 01.2024
  • server/waiter/waitress at Waffle House has a main responsibility of taking food and beverage orders
  • Ensured timely and accurate order entry while maintaining proper sequence
  • Maintained clean and welcoming dining environment, ensuring positive guest experience.
  • They coordinate with the kitchen to make sure that service is on time
  • They must perform all delegated tasks as directed by management and uphold the company's operational guidelines.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

SERVER

Chipotle Mexican Grill
06.2023 - 12.2023
  • The core job responsibility as a crew member at Chipotle will center around customer satisfaction
  • In the kitchen, you will be responsible for making sure orders are being prepared correctly and safely
  • In the front, you will have to make sure that customer orders are recorded correctly and that customers receive the correct change
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

CASHIER/BAGGER

Kroger Co
01.2021 - 01.2023
  • As a cashier at Kroger, you will be ringing up customer purchases and asking them about their experience in the store
  • You will also help direct customers to the appropriate area for specific purchases
  • There will also be times where you will need to help bag customer purchases and put away unwanted merchandise as well.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

North Atlanta High School, Atlanta, GA
05.2024
  • Clubs: FBLA, WBL, JROTC, Art
  • GPA: 3.0

Skills

  • Coding HTML
  • Microsoft Certified
  • Beginner Graphic Design
  • Customer service
  • Forklift Operator Certified
  • Logistics Supply
  • Stocking
  • Team Supervisor
  • Data Entry

Timeline

WAREHOUSE TEAM LEAD - Addeco
01.2024 - 03.2024
WAITRESS - Waffle House
01.2024 - 01.2024
SERVER - Chipotle Mexican Grill
06.2023 - 12.2023
CASHIER/BAGGER - Kroger Co
01.2021 - 01.2023
North Atlanta High School - High School Diploma,
Janiya Augustin