Janiya Brewer
Daytona Beach,FL
Summary
Dynamic and dependable, with a proven track record at Walmart and Culvers, enhancing customer satisfaction and team efficiency. Excelled in customer service and cash handling, while fostering strong relationships and a positive work environment. Demonstrated exceptional problem-solving and teamwork abilities, contributing significantly to workplace safety and operational goals.
Overview
4
4
years of professional experience
Work History
Team Associate
Walmart
08.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted customers in selecting merchandise best suited to needs.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Restaurant Team Member
Culvers
03.2021 - 09.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
Mainland High School
Daytona Beach FlSkills
- Decision-making capabilities
- Meeting facilitation
- Customer Service
- Problem-Solving
- Positive Attitude
- Following Instructions
- Teamwork and Collaboration
- Cleaning
- Training and mentoring
- Order Preparation
- Organizing Work Stations
- Flexible Schedule
- Safety understanding
- Heavy Lifting
- Cash Handling
- Goal Setting and Achievement
- Clear Communication
- Workplace Safety
- Complaint resolution
- Dependable and Responsible
- Critical Thinking
- Decision-Making
- Relationship Building
Timeline
Team Associate
Walmart
08.2023 - Current
Restaurant Team Member
Culvers
03.2021 - 09.2022
Mainland High School