Janiya Carney
Waterbury,CT
Summary
A dynamic leader and customer service expert with proven experience at Burlington, enhancing customer loyalty and team performance. Excelled in cash handling and team leadership, mentoring cashiers to exceed service goals. Skilled in bilingual communication and safety protocols, achieving significant improvements in customer satisfaction and operational efficiency. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal, and planning abilities.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Burlington
06.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at the start and end of each shift.
- Increased customer loyalty and retention.
Crew Member
McDonald's
09.2023 - 06.2024
- Worked front counter, drive-thru, and other areas.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
Education
University of New Haven
West Haven, CT 08.2024 - 5 2028
Skills
Customer Service
Team Leadership
Cash Handling
Punctual and Reliable
Positive Attitude
Team Management
Cash Register Operation
Cash handling expertise
Store Opening and Closing
Safety rules
Fluent Bilingualism
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
University of New Haven
08.2024 - 5 2028
Cashier Team Lead
Burlington
06.2024 - Current
Crew Member
McDonald's
09.2023 - 06.2024