Janiya Downey
Charlotte,NC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Substitute Teacher, K-12
Charlotte Mecklenburg School System
Charlotte, NC
02.2024 - Current
- Delivered instruction to K-12 students across various subjects and grade levels.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Established positive relationships with administrators, teachers and parents.
Personal Assistant/Director of Catering
GRITS CLT
Charlotte, NC
10.2022 - 11.2024
- Streamlined filing systems for quick access to essential documents and records.
- Responded to incoming calls and emails promptly, efficiently managing executive's schedule.
- Developed and executed innovative catering menus for diverse events.
- Collaborated with clients to customize catering packages based on preferences.
- Maintained accurate financial records using accounting software.
- Processed invoices and payments for various clients efficiently.
- Managed payroll functions, ensuring timely employee compensation.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
Housing Case Manager
Inlivian
Charlotte, NC
06.2022 - 07.2023
- Coordinated housing placements for individuals experiencing homelessness, ensuring access to stable housing.
- Delivered crisis intervention services, including emergency financial assistance and eviction prevention, to help clients maintain housing stability.
- Assisted clients with completing housing applications and required documentation.
- Assessed client eligibility for rental subsidies such as Section 8 vouchers or other government funded programs.
- Conducted assessments to determine client needs and eligibility for programs.
- Facilitated communication between clients and local service providers, enhancing access to essential support services.
- Negotiated leases with landlords on behalf of clients and provided ongoing support throughout the tenancy period.
- Provided guidance on tenant rights and responsibilities to residents.
- Maintained accurate case records in compliance with agency policies and procedures.
Esthetician/Owner/Operator
BH Aesthetics
Charlotte, North Carolina
04.2021 - 07.2022
- Managed day-to-day operations of the spa, including scheduling appointments, supervising staff, and ensuring customer satisfaction.
- Managed daily operations of spa, ensuring high-quality service delivery.
- Cultivated strong relationships with clients, resulting in increased loyalty and repeat business.
- Created targeted marketing strategies that increased client engagement and service awareness.
- Oversaw inventory management and ordering of supplies and products.
- Managed financial records for all transactions, ensuring transparency and accuracy in business operations.
Education
Associate of Arts - Psychology
Central Piedmont Community College
Charlotte, NC01-2027
Skills
- Client communication
- Team collaboration
- Conflict resolution
- Crisis intervention
- Organizational skills
- Attention to detail
- Appointment scheduling
- Client intake
- Records maintenance
- QuickBooks proficiency
- Payroll administration
- Financial management
- Tax preparation
- Time tracking
- Multi-line phone systems
- Confidentiality
Timeline
Substitute Teacher, K-12
Charlotte Mecklenburg School System
02.2024 - Current
Personal Assistant/Director of Catering
GRITS CLT
10.2022 - 11.2024
Housing Case Manager
Inlivian
06.2022 - 07.2023
Esthetician/Owner/Operator
BH Aesthetics
04.2021 - 07.2022
Associate of Arts - Psychology
Central Piedmont Community College