Janiya Foster
Buffalo,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
SpEd Paraprofessional
Spur Inc
02.2023 - 03.2025
- Provided one-on-one assistance for students with various disabilities, fostering an inclusive learning environment.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in planning engaging educational activities, increasing student motivation and participation during lessons.
- Reported on student progress, behavior, and social skills to parents.
Sales Representative
AT&T
08.2022 - 01.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Supply Specialist
US Army
11.2018 - 06.2020
- Achieved compliance with audit performance requirements.
- Maintained audit trails to adhere to performance requirements.
- Evaluated supplier proposals objectively based on predefined selection criteria such as quality standards met price competitiveness offered delivery timelines proposed thereby selecting the best fit option for the company''s unique requirements.
- Analyzed historical data patterns to identify potential areas for improvement in procurement practices leading to increased efficiency gains across various functions within the organization.
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.
- Managed and maintained synchronization of supply chains for procurement of goods and services.
- Supervised handling of deliverables and contract closeouts.
- Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.
- Applied knowledge of Federal Acquisition Regulations to achieve divisional compliance.
Education
High School Diploma -
Bob Jones High School
Huntsville, AL05-2019
Skills
- Social skills development
- Patience and empathy
- Instructional support
- Relationship building
- Positive reinforcement
- Computer proficiency
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
SpEd Paraprofessional
Spur Inc
02.2023 - 03.2025
Sales Representative
AT&T
08.2022 - 01.2023
Supply Specialist
US Army
11.2018 - 06.2020
High School Diploma -
Bob Jones High School
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