Janiya Franklin
Clearwater,FL
Summary
Diligent team lead with 3 years of experience in the food service industry, specializing in customer service and operational management. Known for creating uplifting customer experiences through compassionate communication and strong problem-solving skills. Recognized for leadership capabilities and awarded Employee of the Month, demonstrating dedication to excellence and the success of those around the team. A hardworking, dependable professional eager to expand skills and contribute to a business that values growth, teamwork, and integrity. Committed to helping both the company and team members execute the best work possible while fostering a positive, supportive environment.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Ice Cream Server
D’Lites Ice Cream Countryside
04.2023 - 09.2025
- Provided excellent customer service
- Maintained cleanliness of workstations and dining areas.
- Implemented strong organizational skills.
- Operated point-of-sale system accurately
- Collaborated with team members to maintain smooth workflow during peak hours.
- Participated in training new staff on operational procedures and best practices for service delivery.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained a clean workspace.
- Managed long lines of customers during peak times.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained menu knowledge.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed.
- Demonstrated excellent time management skills.
- Addressed customer inquiries and concerns promptly.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Trained new hires on company procedures and best practices.
- Contributed to increased sales by upselling products.
- Received consistently positive feedback from customers on quality of service provided, contributing to repeat business and loyalty.
- Assisted with merchandising efforts by stocking shelves and arranging displays for optimal visual appeal
- Trained new staff on ice cream preparation and customer service protocols.
- Assisted in planning and executing promotional events.
- Developed loyal customer base through personalized service and remembering regulars' preferences.
- Contributed to marketing efforts by sharing appealing photos of ice cream creations on social media.
- Followed health and safety guidelines, ensuring safe eating environment.
- Improved team morale with positive attitude and support during peak hours.
- Resolved customer complaints with empathy and professionalism, restoring satisfaction.
- Enhanced customer experience by providing friendly and efficient service.
- Increased sales by suggesting popular flavor combinations and upselling toppings.
- Conducted daily opening and closing procedures, ensuring readiness for business.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Cashier Team Lead
Panera Bread
12.2022 - 08.2023
- Implemented organizational skills.
- Managed inventory levels, coordinating product orders to maintain stock availability.
- Implemented promotional strategies to enhance sales and customer engagement during peak hours.
- Resolved customer inquiries and complaints effectively.
- Collaborated with management on staff training initiatives to improve service quality standards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions.
- Increased customer loyalty and retention..
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Countryside High School
Clearwater, FL 08.2022 - 07.2025
Skills
- Teamwork
- Customer engagement
- Customer service
- Patience and empathy
- Cleaning and organization
- Excellent communication
- Relationship building
- Professional appearance
- Greeting customers
- Work area cleanliness
- Dependable and responsible
- Guest service
- Creativity in presentation
- Speed and efficiency
- Cleanliness and hygiene
- Reliability and punctuality
- Safe food handling
- Work station organization
- Brand promotion
- Product promotion
- Food handling safety
- POS system operations
Timeline
Ice Cream Server
D’Lites Ice Cream Countryside
04.2023 - 09.2025
Cashier Team Lead
Panera Bread
12.2022 - 08.2023
High School Diploma -
Countryside High School
08.2022 - 07.2025